Client Care Officer – Healthcare Sector, Ongoing Stable Role

About the Company

Ramsay Health Care is a global hospital group operating a comprehensive network of clinical facilities across 10 countries. As one of the largest and most respected providers of private healthcare services in Australia, we are committed to delivering high-quality patient care and fostering a supportive and professional environment for our staff. Our mission is to provide an exceptional patient experience through our dedication to quality, safety, and innovation.

Job Description

We are seeking a dedicated and compassionate Client Care Officer to join our team in Glanville, South Australia. This ongoing, stable full-time role is crucial for ensuring our patients and their families receive outstanding support and guidance throughout their healthcare journey. The successful candidate will be the first point of contact for many clients, providing essential information, coordinating services, and maintaining clear communication. You will play a vital role in upholding our commitment to patient-centred care, ensuring administrative processes run smoothly and efficiently within a dynamic healthcare setting.

Key Responsibilities

• Serve as the primary point of contact for patients and their families, addressing inquiries and providing information in a professional and empathetic manner.
• Assist patients with appointment scheduling, admissions, and discharge processes.
• Manage and update patient records accurately and confidentially, adhering to all privacy regulations.
• Liaise with medical staff, allied health professionals, and administrative teams to ensure seamless patient care coordination.
• Handle patient feedback, complaints, and concerns with sensitivity, escalating issues to appropriate management when necessary.
• Process billing, payments, and insurance claims efficiently and accurately.
• Maintain a welcoming and organised reception area or office environment.
• Provide administrative support to various departments as required.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills with a compassionate and empathetic approach.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Exceptional organisational skills and attention to detail.
• Ability to multitask and prioritise in a fast-paced environment.
• Demonstrated ability to maintain confidentiality and professionalism.

Preferred Qualifications

• Previous experience in a client care, administrative, or reception role within the healthcare sector.
• Knowledge of medical terminology and healthcare systems.
• Experience with patient management software.
• Certificate III or IV in Business Administration, Medical Administration, or a related field.

Perks & Benefits

• Competitive salary and superannuation contributions.
• Access to a comprehensive Employee Assistance Program (EAP).
• Opportunities for professional development and career growth within a leading healthcare organisation.
• Supportive and collaborative team environment.
• Work-life balance initiatives.

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