About the Company
Bank of Ireland is one of Ireland’s leading financial services groups, with a heritage stretching back over 200 years. We are committed to fostering an inclusive and supportive work environment where every individual can thrive and develop their career. Joining us means becoming part of a team dedicated to serving our customers with excellence and integrity.
Job Description
Are you looking to start your career in finance and account management? Bank of Ireland is offering an exciting opportunity for an Entry-Level Billing & Account Specialist in our Ballina office. No prior experience is required, as comprehensive training will be provided to equip you with all the skills needed to succeed in this vital role. You will play a crucial part in managing customer accounts, ensuring accurate billing, and supporting our financial operations. This is a fantastic chance to gain valuable experience with a leading financial institution.
Key Responsibilities
- Process and verify customer billing statements accurately and on time.
- Respond to customer inquiries regarding their accounts and billing issues, providing clear and concise information.
- Reconcile customer accounts, identifying and resolving discrepancies.
- Assist with the preparation of financial reports related to billing and accounts.
- Collaborate with internal teams to ensure smooth resolution of billing-related matters.
- Maintain accurate and up-to-date customer records within our systems.
- Adhere to all company policies and regulatory guidelines.
Required Skills
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to learn new systems and processes quickly.
- A positive attitude and eagerness to take on new challenges.
- Strong problem-solving abilities and a proactive approach.
Preferred Qualifications
- Leaving Certificate (or equivalent) qualification.
- Demonstrated ability to work effectively in a team environment.
- Experience in a customer service role (any industry) is a plus, but not essential.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary and performance bonuses.
- Generous annual leave and sick pay.
- Pension scheme contributions.
- Health and well-being programs.
- Opportunities for career progression and professional development within a large financial institution.
- Employee assistance program.
- Vibrant and supportive team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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