Welfare Officer – Educational Institution

About the Company

James Cook University (JCU) is a leading tropical research university with campuses in Cairns, Townsville, and Singapore. Committed to creating a brighter future for life in the tropics and worldwide, JCU provides an exceptional student experience, world-class teaching, and research that makes a real difference. We are dedicated to fostering a supportive and inclusive environment for all members of our university community.

Job Description

We are seeking a dedicated and compassionate Welfare Officer to join our student support services team at James Cook University in Townsville. The successful candidate will play a crucial role in providing support, guidance, and advocacy for students experiencing personal, academic, or welfare-related challenges. This position requires a proactive individual with excellent interpersonal skills, a strong understanding of student welfare issues, and a commitment to promoting a positive and inclusive university experience.

Key Responsibilities

• Provide confidential advice, support, and advocacy to students on a range of welfare issues, including mental health, accommodation, financial hardship, academic stress, and personal difficulties.
• Conduct initial assessments of student needs and refer students to appropriate internal and external support services.
• Develop and deliver welfare-focused workshops, presentations, and resources for students.
• Collaborate with university departments, faculty, and external agencies to ensure holistic student support.
• Maintain accurate and confidential records of student interactions and support provided.
• Contribute to the development and implementation of student welfare policies and procedures.
• Participate in student orientation programs and welfare-related events.
• Respond to critical incidents and emergencies affecting student welfare, as required.

Required Skills

• Demonstrated experience in a welfare, support, or counselling role, preferably within an educational setting.
• Strong understanding of student welfare issues and mental health first aid principles.
• Excellent communication, interpersonal, and active listening skills.
• Ability to exercise discretion, empathy, and maintain strict confidentiality.
• Proven ability to work independently and as part of a multidisciplinary team.
• Effective problem-solving and conflict resolution abilities.
• Proficiency in using Microsoft Office Suite and student management systems.
• Current Working with Children Check (Blue Card) or ability to obtain one.

Preferred Qualifications

• A Bachelor's degree in Social Work, Psychology, Counselling, Education, or a related field.
• Experience working with diverse student populations, including international students and students from regional/remote areas.
• Knowledge of relevant legislation and policies pertaining to student welfare and higher education in Australia.

Perks & Benefits

• Competitive salary and superannuation contributions.
• Generous annual leave and personal leave provisions.
• Access to professional development and training opportunities.
• Employee Assistance Program (EAP) for staff and their families.
• On-site gym and wellness programs.
• Subsidised parking and public transport options.
• Flexible working arrangements where possible.
• Vibrant campus environment with a strong community feel.

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