About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians every day and are committed to innovation, customer satisfaction, and providing a diverse and inclusive workplace. Join us in shaping the future of connectivity.
Job Description
We are seeking a dedicated and enthusiastic individual for a part-time Remote Support Role. This position offers the flexibility of working from home and provides a weekly payout. You will be the first point of contact for our customers, assisting them with a variety of inquiries, troubleshooting technical issues, and ensuring a positive customer experience. This is an excellent opportunity for someone looking to gain valuable experience in a supportive remote environment.
Key Responsibilities
- Provide prompt and professional technical support to customers via phone, email, and chat.
- Diagnose and resolve customer issues related to telecommunication services and products.
- Escalate complex problems to senior support teams when necessary, ensuring smooth handover.
- Maintain accurate records of customer interactions and service requests using our CRM system.
- Educate customers on product features and guide them through self-service options.
- Adhere to company policies and procedures regarding customer data privacy and security.
- Participate in ongoing training and development programs to enhance product knowledge and support skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using computer systems and basic troubleshooting.
- Ability to work independently and manage time effectively in a remote setting.
- A quiet and dedicated home office space with reliable internet connection.
- Customer-focused attitude with a desire to help others.
Preferred Qualifications
- Previous experience in a customer service or technical support role.
- Familiarity with telecommunications products and services.
- Experience with CRM software or helpdesk ticketing systems.
Perks & Benefits
- Competitive weekly payout.
- 100% remote work flexibility.
- Comprehensive virtual training and onboarding.
- Opportunity for career growth within a leading Australian company.
- Access to employee assistance programs.
- Supportive team environment.
- Discounted Telstra products and services.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://au.westfordtrust.com.
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