About the Company
DXC Technology is a global Fortune 500 IT services company that helps clients harness the power of innovation to thrive on change. With a legacy of over 60 years, we deliver mission-critical IT services across the enterprise, managing and modernizing IT, optimizing data architectures, and ensuring security and scalability for customers worldwide. We empower our people to drive the world’s leading companies forward, building rewarding careers in a diverse and inclusive environment.
Job Description
Are you passionate about technology and eager to start a career in IT? DXC Technology is seeking motivated individuals for a Virtual Helpdesk Junior role. This is an incredible opportunity for someone with little to no prior IT experience, as we provide comprehensive, paid IT training to equip you with the essential skills for success. You will join our dynamic team and learn to provide top-notch technical support, troubleshoot issues, and ensure our clients receive seamless service. This is a 100% remote position, offering flexibility and the chance to work from anywhere in Australia.
Key Responsibilities
- Participate actively in all paid training programs to develop technical knowledge and skills.
- Provide first-level technical support to end-users via phone, email, and chat, resolving basic hardware and software issues.
- Document all support interactions, resolutions, and follow-up actions accurately in the ticketing system.
- Escalate complex technical issues to senior support staff or specialized teams when necessary.
- Assist users with account management, password resets, and basic network connectivity problems.
- Learn and adhere to IT service management (ITSM) best practices and company policies.
- Contribute to a positive customer experience by maintaining a professional and helpful demeanor.
Required Skills
- Strong desire to learn and grow in an IT career.
- Excellent verbal and written communication skills.
- Basic understanding of computer systems and common software applications.
- Ability to troubleshoot problems logically and systematically.
- Customer-focused attitude with a commitment to service excellence.
- Reliable internet connection and a suitable home office environment for remote work.
Preferred Qualifications
- Prior experience in a customer service role (non-IT related).
- Any completed IT-related coursework or certifications (e.g., CompTIA A+ – not required, but a plus).
- Familiarity with remote desktop software and ticketing systems.
Perks & Benefits
- Comprehensive paid IT training and certification opportunities.
- Competitive annual salary.
- Flexible 100% remote work environment.
- Health, dental, and vision insurance options.
- Retirement savings plan.
- Generous paid time off and holidays.
- Opportunities for career advancement within a global IT leader.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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