About the Company
Savills Australia is a leading global real estate services provider with a strong presence across Australia. We offer a comprehensive suite of specialist advisory, management, and transactional services to clients involved in luxury residential and commercial properties. Our commitment to excellence, innovation, and unparalleled client service drives everything we do, making us a trusted partner in the property sector. Join our team and contribute to delivering exceptional experiences in an upscale environment.
Job Description
We are seeking a highly professional and dedicated Concierge Service Assistant to join our team at a prestigious luxury property in Glenelg. This dynamic role is ideal for an individual with a passion for delivering exceptional service, an innate ability to anticipate needs, and a keen eye for detail. As the first point of contact for residents and guests, you will embody the property’s commitment to luxury and comfort. This is a shift-work position, requiring flexibility and dedication to ensure round-the-clock service excellence. You will play a crucial role in creating a welcoming and exclusive environment, ensuring every interaction reflects the high standards of our luxury brand.
Key Responsibilities
- Provide a warm, professional, and efficient welcome to all residents, guests, and visitors.
- Manage inquiries, requests, and bookings for services such as dining reservations, transportation, and local attractions.
- Coordinate package deliveries, mail distribution, and other logistical tasks.
- Maintain a secure and orderly front desk area, monitoring access and managing visitor logs.
- Assist with property-related inquiries, including amenity access and maintenance requests, liaising with relevant departments.
- Act as a local expert, providing recommendations and directions to nearby points of interest.
- Handle complaints and challenging situations with tact, discretion, and a solution-oriented approach.
- Ensure all concierge services are delivered to the highest standards of luxury hospitality.
- Prepare daily reports and handover notes for incoming shifts.
Required Skills
- Minimum of 2 years of experience in a customer service or hospitality role, preferably within a luxury setting.
- Exceptional interpersonal and communication skills, both verbal and written.
- Proficiency in English; additional language skills are a plus.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook) and property management systems.
- Impeccable presentation and a professional demeanor.
- Ability to work various shifts, including evenings, weekends, and public holidays.
- Demonstrated problem-solving abilities and a proactive attitude.
Preferred Qualifications
- Diploma or degree in Hospitality Management or a related field.
- Experience with concierge software or CRM systems.
- Local knowledge of Glenelg and broader Adelaide attractions, dining, and services.
- Valid driver's license.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Opportunity to work in a prime luxury property location.
- Professional development and career growth opportunities within a global company.
- A supportive and dynamic team environment.
- Employee assistance program.
- Generous leave entitlements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://au.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.