About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. We are committed to connecting people and businesses, empowering them to thrive in a digital world. With a strong focus on customer experience and innovation, Telstra provides a dynamic and supportive environment for our employees to grow and make a significant impact.
Job Description
We are seeking a highly motivated and customer-focused Remote Customer Liaison to join our dedicated team. This professional work-from-home role is perfect for individuals passionate about providing exceptional service and building strong customer relationships, all from the comfort of their home office. As a Customer Liaison, you will be the primary point of contact for our valued customers, resolving inquiries, providing support, and ensuring a seamless experience with Telstra’s products and services. You will be instrumental in maintaining our high standards of customer satisfaction and brand loyalty.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat.
- Actively listen to customer concerns and provide accurate, empathetic, and efficient solutions.
- Troubleshoot common issues and escalate complex problems to the appropriate internal teams.
- Maintain comprehensive and accurate records of customer interactions and transactions.
- Educate customers on Telstra products, services, and new offerings.
- Adhere to company policies, procedures, and service level agreements.
- Contribute to a positive team environment and share best practices.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with standard office software (e.g., Microsoft Office Suite).
- Ability to work independently in a remote setting.
- High-speed internet connection and a quiet home office environment.
Preferred Qualifications
- Previous experience in a customer service or call center role.
- Familiarity with telecommunications products and services.
- Experience using CRM software.
- Ability to adapt to new technologies and processes quickly.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness programs.
- Employee discounts on Telstra products and services.
- Access to ongoing training and professional development opportunities.
- Supportive remote work environment.
- Flexible working arrangements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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