About the Company
Kogan.com is Australia’s premier online retailer, passionate about making the latest products and services accessible and affordable for all Australians. We’re a dynamic, innovation-driven company, constantly evolving our digital platforms and customer experiences. Join our team and be part of a company that values flexibility, efficiency, and exceptional customer satisfaction.
Job Description
Are you a master of written communication with a keen eye for detail? Do you thrive in a flexible environment where your hours can be tailored to your lifestyle? Kogan.com is seeking a dedicated Email Response Specialist to join our customer service team. This is a unique opportunity to provide outstanding support to our customers entirely through email – absolutely no phone calls involved. We empower our specialists to choose their own hours, offering unparalleled flexibility while ensuring our customers receive timely and effective resolutions. If you’re a self-starter who can work independently and efficiently from anywhere, this role is for you.
Key Responsibilities
- Manage and respond to a high volume of customer email inquiries with accuracy and speed.
- Provide clear, concise, and helpful information regarding orders, products, services, and policies.
- Identify and troubleshoot customer issues, escalating complex problems to relevant departments when necessary.
- Maintain a comprehensive knowledge of Kogan.com's product catalog and operational procedures.
- Contribute to a positive customer experience by offering professional and empathetic support.
- Adhere to service level agreements (SLAs) for response times and resolution quality.
- Utilize CRM software and other internal tools effectively to document interactions and manage cases.
Required Skills
- Exceptional written communication and grammar skills in English.
- Proven ability to compose clear, concise, and professional email responses.
- Strong problem-solving and analytical abilities.
- High level of empathy and customer-centric approach.
- Self-motivated and capable of working independently in a remote setting.
- Proficiency in using email platforms and basic computer applications.
- Ability to manage time effectively and prioritize tasks to meet deadlines.
Preferred Qualifications
- Previous experience in an email-based customer support role.
- Familiarity with e-commerce operations and online retail.
- Experience using CRM software (e.g., Zendesk, Salesforce Service Cloud).
- A typing speed of 50+ words per minute with high accuracy.
- Ability to adapt quickly to new software and processes.
Perks & Benefits
- Flexible working hours to suit your personal schedule.
- 100% remote work model – work from anywhere.
- Opportunities for professional growth and skill development.
- Employee discounts on Kogan.com products and services.
- Supportive team environment with regular virtual check-ins.
- Access to a comprehensive training program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://au.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.