About the Company
Aruma is one of Australia’s largest not-for-profit organisations, supporting over 5000 people with a disability across Australia. With a rich history spanning decades, we empower individuals to live their best lives through personalised support, innovative programs, and a dedicated team. We are committed to fostering an inclusive and supportive environment for both our participants and our employees, championing the NDIS framework to deliver meaningful outcomes.
Job Description
We are seeking a dedicated and empathetic Online Special Needs Support Admin to join our team, working remotely from the Dandenong region. This vital role involves providing comprehensive administrative support for our NDIS participants and frontline staff, ensuring smooth operations and exceptional service delivery. You will be instrumental in managing NDIS plans, coordinating services, maintaining accurate records, and acting as a crucial link between participants, their families, and our support teams. This is a 100% work-from-home position, offering flexibility and the opportunity to make a significant impact from your own space.
Key Responsibilities
- Manage and maintain participant records and NDIS plans with accuracy and confidentiality.
- Assist NDIS participants with understanding their plans and accessing appropriate services.
- Coordinate appointments, meetings, and service schedules for participants and support staff.
- Process invoices, expenses, and financial claims related to NDIS funding.
- Communicate effectively with participants, families, and internal teams via phone, email, and virtual platforms.
- Prepare reports, correspondence, and documentation as required.
- Provide general administrative support, including data entry, file management, and query resolution.
- Ensure compliance with NDIS guidelines, policies, and procedures.
Required Skills
- Minimum 1 year of administrative experience, preferably in a disability services or healthcare setting.
- Strong understanding of the National Disability Insurance Scheme (NDIS) framework.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with virtual collaboration tools.
- Exceptional organisational skills and attention to detail.
- Ability to work independently, manage time effectively, and maintain productivity in a remote environment.
- Demonstrated empathy, patience, and a genuine desire to support individuals with special needs.
Preferred Qualifications
- Certificate III or IV in Business Administration, Disability Services, or a related field.
- Previous experience working with NDIS software or client management systems.
- Experience in a remote work setting.
Perks & Benefits
- 100% Remote work flexibility, saving commute time and costs.
- Opportunity to make a tangible difference in the lives of NDIS participants.
- Access to professional development and training opportunities.
- Supportive team environment and regular virtual team engagement.
- Employee Assistance Program (EAP) for personal and professional well-being.
- Competitive salary and benefits package.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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