About the Company
Mimco is a renowned Australian accessories brand, celebrated for its unique blend of modern design, quality craftsmanship, and timeless style. As part of the Country Road Group, we are committed to providing exceptional customer experiences and fostering a vibrant, creative environment. Our boutiques are destinations for fashion-forward individuals seeking distinctive pieces.
Job Description
We are seeking an enthusiastic and highly organised Receptionist & Customer Liaison to join our busy boutique in Wollongong. This pivotal role is perfect for an individual who thrives in a fast-paced retail environment and possesses a passion for delivering outstanding customer service. You will be the first point of contact for our valued clients, managing inquiries, coordinating appointments, and ensuring a seamless and welcoming experience from the moment they step through our doors. This is an immediate opening for someone ready to make a significant impact.
Key Responsibilities
- Warmly greet and welcome all clients and visitors to the boutique, creating a positive first impression.
- Manage incoming calls, emails, and walk-in inquiries efficiently and professionally.
- Schedule and confirm client appointments, ensuring optimal flow and service delivery.
- Maintain the reception area, ensuring it is always tidy, organised, and reflective of our brand's luxury aesthetic.
- Assist with basic administrative tasks, including data entry, filing, and inventory checks.
- Liaise with retail staff and management to ensure customer needs are met promptly.
- Provide information about products, services, and current promotions.
- Handle customer feedback and concerns with empathy and a solution-oriented approach.
- Support the sales team by preparing fitting rooms, arranging displays, and assisting with various operational tasks.
Required Skills
- Excellent verbal and written communication skills.
- Proven ability to multitask and manage time effectively in a busy environment.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Exceptional attention to detail and organisational abilities.
- A genuine passion for customer service and creating memorable experiences.
Preferred Qualifications
- Previous experience in a retail, hospitality, or customer-facing role.
- Familiarity with luxury retail environments or fashion brands.
- Experience with appointment scheduling software.
- A keen interest in fashion and accessories.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Generous employee discounts across all Country Road Group brands.
- Opportunities for professional development and career growth.
- A supportive and dynamic team culture.
- Access to exclusive product launches and brand events.
- Prime boutique location in the heart of Wollongong.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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