About the Company
Optus is one of Australia’s largest telecommunications companies, providing mobile, internet, and fixed-line services to millions of customers. We are committed to connecting people and businesses, delivering innovative solutions, and offering exceptional customer service. Join our team and be part of a company that values diversity, innovation, and customer satisfaction.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our remote call centre team as a Part-time Evening Shifts Call Centre Agent. This is a fantastic opportunity to work from the comfort of your home, providing essential support to our customers during evening hours. You will be the first point of contact for enquiries, assisting with account management, technical support, and general customer service. Full training will be provided, making this an ideal role for individuals looking to gain experience or seeking flexible work arrangements.
Key Responsibilities
- Answer incoming customer calls and respond to queries efficiently and professionally.
- Provide accurate information regarding Optus products, services, and promotions.
- Assist customers with troubleshooting technical issues related to their services.
- Resolve customer complaints and issues with a positive and empathetic attitude.
- Maintain detailed and accurate records of customer interactions and transactions.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Collaborate with team members and supervisors to continuously improve service delivery.
- Meet or exceed key performance indicators (KPIs) for call handling, customer satisfaction, and resolution rates.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening skills and ability to empathize with customers.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Ability to work independently and manage time effectively in a remote environment.
- Problem-solving skills and a proactive approach to issue resolution.
- Availability to work consistent evening shifts as scheduled.
Preferred Qualifications
- Previous experience in a customer service or call centre role is a plus, but not required.
- Familiarity with telecommunications products and services.
- Experience with CRM software and call centre technologies.
Perks & Benefits
- Fully remote work opportunity.
- Comprehensive paid training program.
- Flexible part-time evening shifts.
- Employee discounts on Optus products and services.
- Supportive team environment with regular virtual check-ins.
- Opportunities for career growth and development within Optus.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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