About the Company
Australia Post is Australia’s leading postal and logistics company, connecting people and businesses across the nation and globally. With a rich history spanning over 200 years, we are committed to serving the community through innovative services, a vast network of retail outlets, and a dedicated team focused on customer excellence.
Job Description
Join Australia Post as a VicRoads / Service NSW Officer, providing essential face-to-face customer service in our Dalby branch. This pivotal role involves assisting customers with a broad range of government and postal services, ensuring smooth transactions and high levels of satisfaction. You will be the friendly face of our organisation, helping our community access vital services efficiently and professionally.
Key Responsibilities
- Provide exceptional face-to-face customer service for both government and postal services.
- Process transactions and inquiries related to VicRoads (e.g., licence renewals, vehicle registrations) and Service NSW (e.g., identity checks, service applications).
- Handle general postal tasks including mail and parcel sending, banking, and bill payments.
- Maintain accurate records of customer interactions and transactions using our internal systems.
- Address customer queries and resolve issues with empathy, professionalism, and adherence to company policies.
- Ensure compliance with all relevant legislative requirements and company procedures.
- Contribute to maintaining a clean, organised, and welcoming branch environment.
Required Skills
- Demonstrated excellent face-to-face communication and interpersonal skills.
- Proven ability to handle cash and electronic transactions accurately.
- High level of attention to detail and strong organisational skills.
- A proactive and customer-focused attitude with a commitment to service excellence.
- Ability to quickly learn and adapt to new systems, products, and procedures.
- Effective problem-solving capabilities to assist diverse customer needs.
Preferred Qualifications
- Previous experience in a customer service, retail, or government services environment.
- Basic knowledge of VicRoads or Service NSW services or similar government agency processes.
- Intermediate computer literacy and experience with point-of-sale systems.
Perks & Benefits
- Comprehensive training and ongoing development programs to enhance your skills.
- Opportunity to work for a trusted and iconic national brand.
- Access to an employee assistance program (EAP) for personal and professional support.
- Clear pathways for career progression within a large and diverse organisation.
- Exclusive retail discounts and various employee benefits.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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