About the Company
Kmart Australia is a leading retailer offering an extensive range of everyday products at affordable prices. With a strong commitment to convenience and customer satisfaction, we’re continuously expanding our online presence and enhancing our digital shopping experience. Join our innovative team and contribute to a company that impacts millions of Australian households.
Job Description
We are seeking dedicated individuals for an Online Order Support role, specifically designed for those who excel in written communication and prefer a non-phone-based environment. This is a unique opportunity to join our growing e-commerce team, providing crucial support to our online customers through digital channels only. You will be responsible for resolving queries related to orders, shipping, products, and general inquiries via email, chat, and our ticketing system. This role offers flexible, casual payouts and the chance to contribute to a dynamic retail landscape from the comfort of your home.
Key Responsibilities
- Respond to customer inquiries regarding online orders, product information, shipping, and returns via email, live chat, and internal ticketing systems.
- Investigate and resolve customer issues efficiently, providing accurate and timely solutions.
- Process order modifications, cancellations, and refund requests according to company policy.
- Monitor order statuses and provide customers with updates on tracking and delivery.
- Collaborate with internal teams (e.g., logistics, product) to escalate complex issues and ensure customer satisfaction.
- Maintain detailed records of customer interactions and resolutions.
- Contribute to improving our online support processes and knowledge base.
Required Skills
- Exceptional written communication and grammar skills in English.
- Strong attention to detail and accuracy.
- Proficiency in using computers and navigating online systems.
- Ability to work independently and manage time effectively in a remote setting.
- Excellent problem-solving abilities and a customer-focused mindset.
- Reliable internet connection and a suitable home office environment.
Preferred Qualifications
- Previous experience in online customer support or e-commerce.
- Familiarity with CRM software or ticketing systems.
- Basic understanding of retail operations and online shopping processes.
Perks & Benefits
- Flexible hours and casual payout structure.
- Work 100% remotely from anywhere in Australia.
- No phone calls required – focus solely on written communication.
- Supportive team environment.
- Opportunity to be part of a leading Australian retail brand.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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