Virtual Personal Shopper – High-End Fashion Focus

About the Company

Chanel is a French luxury fashion house, founded by Gabrielle ‘Coco’ Chanel in 1910. It specializes in haute couture, ready-to-wear, luxury goods, and fashion accessories. As one of the world’s most iconic and revered brands, Chanel embodies timeless elegance, sophistication, and unparalleled craftsmanship. We are dedicated to creating extraordinary experiences for our clients, both in-store and virtually, maintaining the highest standards of luxury and personalized service.

Job Description

Are you passionate about high-end fashion and possess an innate ability to understand and anticipate client needs? Chanel is seeking an exceptional Virtual Personal Shopper to join our exclusive team. This role is crucial in delivering a bespoke, luxury shopping experience to our discerning clientele from the comfort of their homes. You will be responsible for curating personalized selections, offering expert styling advice, and fostering strong client relationships, all through digital channels. This is a unique opportunity to represent a world-renowned brand and significantly contribute to our virtual client engagement strategy.

Key Responsibilities

• Provide expert, personalized styling advice and product recommendations to high-net-worth clients via video calls, chat, and email.
• Curate exclusive product selections based on individual client preferences, previous purchases, and current fashion trends.
• Build and maintain strong, long-lasting relationships with clients, understanding their evolving style and lifestyle needs.
• Stay informed about Chanel's latest collections, brand history, and product details to offer comprehensive insights.
• Manage client appointments and follow-ups efficiently, ensuring a seamless and elevated virtual shopping journey.
• Collaborate with internal teams (e.g., logistics, marketing) to ensure timely delivery and client satisfaction.
• Achieve personal sales targets and contribute to the overall virtual sales strategy.
• Maintain confidentiality and discretion regarding client information and preferences.
• Represent the Chanel brand with professionalism, elegance, and integrity in all virtual interactions.

Required Skills

• Minimum 2 years of experience in luxury retail, personal shopping, or high-end clienteling.
• Demonstrable expertise in high-end fashion, luxury goods, and current style trends.
• Exceptional communication skills, both written and verbal, with a polished and articulate demeanor.
• Strong interpersonal skills with a proven ability to build rapport and trust with discerning clients.
• Proficiency in using virtual communication tools (e.g., video conferencing, CRM systems).
• Self-motivated, proactive, and able to work independently in a remote environment.
• Impeccable attention to detail and organizational skills.
• Fluency in English and French is essential.

Preferred Qualifications

• Bachelor's degree in Fashion, Marketing, or a related field.
• Experience with a client book or proven ability to generate and nurture client relationships.
• Additional language proficiency (e.g., Mandarin, Arabic, Spanish) is a significant asset.
• Strong understanding of luxury client service principles and etiquette.

Perks & Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Generous employee discount on Chanel products.
• Professional development and training opportunities.
• Opportunity to work with an iconic global luxury brand.
• Flexible remote work schedule.

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