About the Company
Kmart Australia is one of the most iconic and beloved retailers, committed to providing families with everyday essentials and more at affordable prices. With a vast network of stores across Australia and a thriving online presence, Kmart is dedicated to creating a convenient and enjoyable shopping experience. We value diversity, teamwork, and innovation, and we’re always looking for passionate individuals to join our dynamic team and help us continue to grow and serve our communities.
Job Description
Join Kmart Australia as a Part-Time Social Media Moderator & Support team member in Tuggerah, NSW. This entry-level role is perfect for students looking for flexible hours and an opportunity to gain experience in online community management. You will be responsible for monitoring and engaging with our vibrant online community across various social media platforms, ensuring a positive and brand-aligned experience for all our customers. This role is strictly for text-based interaction, with no voice work required, allowing you to focus on written communication and support.
Key Responsibilities
- Monitor Kmart's social media channels (Facebook, Instagram, Twitter, etc.) for customer comments, messages, and interactions.
- Respond to customer inquiries and comments promptly and professionally, adhering to brand guidelines and tone of voice.
- Identify and escalate complex issues or negative feedback to the appropriate internal teams for resolution.
- Filter and remove spam, inappropriate content, or policy violations to maintain a safe and positive online environment.
- Engage proactively with the community, fostering a sense of connection and brand loyalty.
- Collaborate with the marketing and customer service teams to stay informed about promotions, product updates, and common customer queries.
- Provide basic product information and redirect users to relevant resources on Kmart's website.
- Maintain accurate records of interactions and report on common themes or emerging trends in customer feedback.
Required Skills
- Excellent written communication skills in English, with strong grammar and spelling.
- Proficiency in using major social media platforms (Facebook, Instagram, Twitter, TikTok).
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong attention to detail and ability to identify and address issues promptly.
- A positive and customer-centric attitude.
- Basic computer literacy and comfort with online tools.
Preferred Qualifications
- Previous experience in a customer service or online community moderation role (even informal).
- Current enrollment in a university or TAFE program.
- Familiarity with Kmart's products and brand.
- Ability to adapt quickly to changing priorities and guidelines.
Perks & Benefits
- Flexible part-time hours, ideal for students.
- Opportunity to gain valuable experience in social media management and customer support.
- Supportive team environment.
- Employee discounts across Wesfarmers brands (including Kmart, Target, Officeworks, Bunnings).
- On-site training and development opportunities.
- Modern and collaborative office space.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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