Museum Information Host – State Cultural Sector

About the Company

The State History Trust of South Australia is dedicated to preserving, interpreting, and sharing the diverse histories of our state. We manage a portfolio of significant museums and heritage sites, offering engaging experiences and educational programs for all ages. Our mission is to connect people with the past, foster a sense of identity, and inspire future generations through the rich tapestry of South Australian heritage.

Job Description

Are you passionate about history, culture, and providing exceptional visitor experiences? The State History Trust of South Australia is seeking an enthusiastic and dedicated Museum Information Host to join our dynamic team in Port Adelaide. This is a unique opportunity to be the welcoming face of our cultural institutions, enriching visitors’ understanding of South Australia’s rich heritage. As a Museum Information Host, you will be the first point of contact for guests, providing warm welcomes, essential information, and guidance through our exhibitions. Your role is vital in ensuring every visitor has a memorable, educational, and engaging experience. If you possess a friendly demeanor, excellent communication skills, and a genuine interest in South Australian history, we encourage you to apply.

Key Responsibilities

• Warmly greet and welcome all visitors to the museum with a positive and helpful attitude.
• Provide accurate and engaging information about current exhibitions, permanent collections, facilities, and upcoming events.
• Assist visitors with ticketing, merchandise purchases, and general inquiries using the point-of-sale system.
• Guide visitors with directions and recommendations to enhance their exploration and overall experience.
• Handle visitor feedback, comments, and complaints with professionalism, empathy, and a proactive problem-solving approach.
• Monitor visitor flow and ensure a safe, inclusive, and enjoyable environment for all guests.
• Support educational programs and special events as required, potentially assisting with setup or visitor management.
• Maintain a tidy, organized, and inviting information desk and reception area.
• Collaborate effectively and respectfully with other museum staff and volunteers to ensure seamless operations.

Required Skills

• Minimum 1 year of experience in a customer service or visitor engagement role.
• Exceptional interpersonal and communication skills, both verbal and written.
• A genuine passion for history, culture, and heritage.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Proficiency in basic computer applications and point-of-sale systems.
• Strong problem-solving abilities and a calm, composed demeanor under pressure.
• Availability to work weekends, public holidays, and occasional evenings as per roster requirements.

Preferred Qualifications

• Previous experience working in a museum, gallery, or other cultural institution.
• Demonstrable knowledge of South Australian history and heritage.
• Current First Aid and CPR certification.
• A relevant qualification in heritage studies, tourism, customer service, or a related field.

Perks & Benefits

• Opportunity to work within a prestigious state cultural institution.
• Engaging and dynamic work environment in the vibrant Port Adelaide district.
• Access to exclusive staff learning and development opportunities related to history and cultural management.
• Contribution to preserving and promoting South Australia's rich and diverse history.
• Employee discounts at museum shops and cafes.
• A supportive, inclusive, and collaborative team culture.

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