About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and business solutions. With a rich history of innovation and a commitment to connecting Australians, Telstra operates at the forefront of digital transformation. We are dedicated to providing excellent customer experiences and fostering a supportive and dynamic work environment for our employees, whether they are in an office or working remotely.
Job Description
Are you a master of written communication with a passion for helping others? Telstra is seeking highly motivated and empathetic individuals to join our team as Live Chat Support Agents. This is a fantastic opportunity to work 100% remotely, providing text-based assistance to our valued customers across Australia. You will be the first point of contact for inquiries, resolving issues, and ensuring a positive customer experience, all from the comfort of your home. No phone calls, just clear, concise, and friendly written interactions.
Key Responsibilities
- Engage with customers via live chat to answer questions, resolve issues, and provide support for Telstra products and services.
- Maintain a high level of customer satisfaction through efficient and effective communication.
- Troubleshoot technical problems and guide customers through solutions using written instructions.
- Document customer interactions and resolutions accurately in our CRM system.
- Identify opportunities to upsell or cross-sell relevant products and services when appropriate.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development to stay updated on product knowledge and service best practices.
Required Skills
- Exceptional written communication skills, including grammar, spelling, and punctuation.
- Proficiency in typing and navigating multiple systems simultaneously.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent.
- Reliable high-speed internet connection and a quiet home workspace.
Preferred Qualifications
- Previous experience in a customer service or chat support role.
- Familiarity with telecommunications products and services.
- Experience using CRM software and live chat platforms.
- A diploma or certificate in a relevant field.
Perks & Benefits
- 100% remote work flexibility, saving on commute time and costs.
- Competitive salary and performance-based incentives.
- Comprehensive training and onboarding program.
- Opportunities for career growth and professional development within a leading company.
- Employee discounts on Telstra products and services.
- Supportive team environment and access to remote collaboration tools.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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