Key Account Manager (Assistant) – Retail

About the Company

Coles is a leading Australian supermarket, retail, and consumer services chain, headquartered in Melbourne. With over 800 supermarkets across Australia, Coles is committed to sustainably feeding all Australians, providing fresh food, high-quality products, and an enjoyable shopping experience. We are an employer of choice, fostering a diverse and inclusive environment where our team members can thrive and build meaningful careers.

Job Description

Join Coles, one of Australia’s most trusted retail brands, as an Assistant Key Account Manager within our dynamic Retail division in Rockhampton. This pivotal role supports the Key Account Manager in cultivating strong, lasting relationships with key retail partners and suppliers, driving sales growth, and ensuring strategic alignment. You will be instrumental in executing account plans, analyzing performance data, and identifying opportunities to enhance product visibility and market share within the retail landscape. This is an excellent opportunity for a driven individual with a passion for retail and account management to develop their career with a market leader.

Key Responsibilities

• Support the Key Account Manager in developing and executing strategic account plans for assigned retail partners.
• Assist in maintaining and strengthening relationships with key stakeholders within partner organizations.
• Analyze sales data, market trends, and competitor activities to identify growth opportunities.
• Prepare and present performance reports, forecasts, and business reviews to internal teams and external partners.
• Collaborate with internal departments (e.g., marketing, supply chain, merchandising) to ensure seamless execution of programs and promotions.
• Monitor inventory levels and product availability to optimize sales and minimize out-of-stocks.
• Participate in negotiations and contribute to contract renewals and new business development initiatives.
• Resolve operational issues and address client inquiries promptly and effectively.

Required Skills

• Proven experience in account management, sales, or a related commercial role, preferably within the retail or FMCG sector.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent communication and interpersonal skills, capable of building rapport and influencing stakeholders.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
• Demonstrated ability to work collaboratively in a fast-paced team environment.
• Solid understanding of retail operations and sales principles.
• Valid driver's license and willingness to travel locally as required.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, Commerce, or a related field.
• Experience with CRM software and sales analytics platforms.
• Knowledge of the Australian retail market, particularly in Queensland.
• Prior experience supporting large key accounts.

Perks & Benefits

• Competitive salary package and performance-based incentives.
• Comprehensive health and wellness programs.
• Generous staff discount across Coles brands.
• Opportunities for career development and advancement within a large national organization.
• Access to professional training and mentorship programs.
• Supportive and inclusive work environment.
• Flexible working arrangements (where applicable).

Apply Now