Government Receptionist – State Department Office

About the Company

The South Australian Government is committed to serving the community through effective and efficient public services. The Department for Customer Service plays a crucial role in providing accessible and high-quality support and information to the citizens of South Australia. We pride ourselves on our professionalism, integrity, and dedication to public service, ensuring every interaction reflects our commitment to public value.

Job Description

We are seeking a highly organised and customer-focused individual to join our team as a Government Receptionist at our State Department Office in Renmark. This vital role is the first point of contact for visitors and callers, providing essential administrative support and ensuring a smooth and welcoming experience for all who interact with our office. The successful candidate will be a proactive problem-solver with excellent communication skills and a commitment to public service.

Key Responsibilities

• Manage a busy reception area, greeting visitors warmly and directing them appropriately.
• Answer and route incoming calls, taking messages accurately and professionally.
• Provide general administrative support, including filing, data entry, and managing incoming/outgoing mail.
• Assist with scheduling appointments and managing meeting room bookings.
• Maintain a tidy and professional reception area.
• Handle inquiries from the public, providing accurate information or escalating to relevant departments.
• Operate office equipment such as photocopiers, scanners, and fax machines.
• Uphold confidentiality and adhere to government protocols and procedures.

Required Skills

• Proven experience in a reception or administrative role (even if minimal).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organisational and time management abilities.
• Professional demeanor and strong customer service orientation.
• Ability to work independently and as part of a team.
• Discretion and an understanding of confidentiality requirements.

Preferred Qualifications

• Experience working within a government or public sector environment.
• Knowledge of local government services and community resources in the Renmark area.
• Current Working With Children Check (WWCC) or willingness to obtain one.
• First Aid certification.

Perks & Benefits

• Stable and rewarding career within the public sector.
• Opportunities for professional development and training.
• Supportive team environment.
• Generous superannuation contributions.
• Potential for flexible work arrangements (where operational requirements allow).
• Contribution to important community services.

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