About the Company
F45 Training Tuggeranong is a leading high-intensity interval training (HIIT) studio dedicated to transforming lives through functional fitness. We offer dynamic, team-based workouts that cater to all fitness levels, fostering a strong community spirit. Our boutique studio environment provides a supportive and energetic atmosphere where members feel motivated and empowered to achieve their health and fitness goals. We pride ourselves on exceptional customer service and a welcoming front-of-house experience.
Job Description
We are seeking a vibrant and organised Part-time Receptionist to join our F45 Training Tuggeranong team. This role is crucial for creating a positive first impression for our members and managing the daily administrative tasks of our busy studio during day shifts. If you are enthusiastic, customer-focused, and have a passion for health and fitness, we encourage you to apply. You will be the face of our studio, ensuring smooth operations and a welcoming environment for everyone who walks through our doors.
Key Responsibilities
- Warmly greet and welcome members and visitors to the studio, providing exceptional customer service.
- Manage member check-ins, class bookings, and inquiries via phone, email, and in-person.
- Handle membership sign-ups, renewals, and payment processing accurately.
- Maintain the cleanliness and organisation of the reception area and common spaces.
- Assist with retail sales of merchandise and supplements.
- Provide information about F45 programs, schedules, and promotions.
- Manage studio communication, including sending member updates and reminders.
- Resolve member concerns and feedback professionally and efficiently.
- Support the studio management team with various administrative tasks as required.
- Ensure a smooth transition between shifts and keep accurate daily logs.
Required Skills
- Proven customer service experience, preferably in a client-facing role.
- Excellent verbal and written communication skills.
- Proficiency in basic office software (e.g., Microsoft Office Suite, Google Workspace).
- Strong organisational abilities and attention to detail.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Professional and friendly demeanour.
- Reliability and punctuality for scheduled day shifts.
Preferred Qualifications
- Previous experience in a fitness studio, salon, or hospitality setting.
- Familiarity with gym management software (e.g., Mindbody, Glofox).
- A genuine interest in health, fitness, and wellness.
- First Aid and CPR certification.
Perks & Benefits
- Complimentary F45 Training membership.
- Opportunity to work in a dynamic and energetic environment.
- Supportive and friendly team culture.
- Opportunities for professional development.
- Access to exclusive F45 merchandise discounts.
- Convenient day shift hours allowing for a great work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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