Emergency Call Taker (Trainee) – Learn a Life-Saving Skill, Top Pay

About the Company

The Queensland Ambulance Service (QAS) is a vital emergency service dedicated to providing pre-hospital care, ambulance transport, and emergency medical services across Queensland. Our dedicated team of paramedics, emergency call takers, and support staff work tirelessly to save lives and provide compassionate care to those in need. We are committed to fostering a supportive and professional environment where every team member contributes to the well-being of the community. Join us and be part of a service that truly makes a difference.

Job Description

Are you looking for a career that offers purpose, challenges, and the chance to truly make a difference? The Queensland Ambulance Service is seeking compassionate and resilient individuals to join our team as Emergency Call Takers (Trainee) in Bundaberg. No prior experience is required – we provide comprehensive, fully paid training to equip you with the essential skills to handle critical situations with confidence and professionalism. As an Emergency Call Taker, you will be the first point of contact for people facing medical emergencies, guiding them through stressful situations, and dispatching ambulance crews to those who need urgent help. This is a life-saving role where your calm voice and quick thinking will directly impact outcomes and provide comfort to callers in their most vulnerable moments. If you have exceptional communication skills, a calm demeanor under pressure, and a deep desire to help others, we encourage you to apply. This is a unique opportunity to learn invaluable life-saving skills and embark on a rewarding career with top pay.

Key Responsibilities

• Receive and process emergency (000) and non-emergency calls with empathy and efficiency.
• Gather critical information from callers to assess the nature and severity of the emergency.
• Provide pre-arrival first aid instructions to callers, empowering them to assist patients until paramedics arrive.
• Accurately dispatch ambulance resources to incident locations using Computer Aided Dispatch (CAD) systems.
• Maintain clear and concise communication with paramedics, hospitals, and other emergency services.
• Document all call details and actions meticulously in accordance with QAS policies and procedures.
• Remain calm and professional while managing highly stressful and emotional situations.
• Adhere to strict confidentiality and privacy protocols.
• Participate actively in ongoing training and professional development programs.

Required Skills

• Exceptional verbal communication skills, including active listening and clear articulation.
• Ability to remain calm, focused, and professional in high-pressure situations.
• Strong problem-solving and critical thinking abilities.
• High level of empathy and a genuine desire to help people in distress.
• Basic computer literacy and ability to learn new software quickly.
• Reliability, punctuality, and a strong work ethic.
• Ability to work rotating shifts, including nights, weekends, and public holidays.

Preferred Qualifications

• Previous experience in a customer service or call centre environment.
• Understanding of basic medical terminology.
• Experience working with diverse community groups.
• Current First Aid and CPR certifications.

Perks & Benefits

• Comprehensive, fully paid training program to become a certified Emergency Call Taker.
• Competitive salary with penalty rates for night shifts, weekends, and public holidays.
• Generous superannuation contributions.
• Excellent career progression opportunities within QAS.
• Access to employee assistance programs and wellness initiatives.
• Supportive team environment dedicated to community service.
• Opportunity to learn life-saving skills and make a tangible difference every day.
• Uniform provided.

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