About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. With a rich history of innovation, Telstra is committed to connecting Australians to the world and to each other, fostering a culture of customer-centricity and technological excellence. We pride ourselves on creating a diverse and inclusive workplace where every team member can thrive and contribute to our mission.
Job Description
We are seeking a dedicated and customer-focused WFH Support Specialist to join our remote team. This is a 100% remote position, allowing you to work from the comfort of your home. You will be the first point of contact for our customers, providing exceptional support for our products and services. The ideal candidate is tech-savvy, an excellent communicator, and passionate about helping people resolve their issues efficiently and effectively. If you’re looking for an opportunity to make a real impact from a remote setting, we encourage you to apply.
Key Responsibilities
- Provide first-line technical support and customer service via phone, email, and chat for Telstra products and services.
- Diagnose and resolve customer issues related to connectivity, billing, account management, and service disruptions.
- Escalate complex issues to senior support teams when necessary, ensuring proper documentation and follow-up.
- Maintain accurate records of customer interactions and service requests in our CRM system.
- Educate customers on product features, self-service options, and best practices.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and development to stay updated on product changes and support best practices.
Required Skills
- Minimum 1 year of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with common computer applications and ability to quickly learn new software.
- Ability to work independently and manage time effectively in a remote environment.
- A dedicated, quiet home office space with a reliable high-speed internet connection.
- Empathy and patience when dealing with customer inquiries.
Preferred Qualifications
- Experience with telecommunications products or services.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Certifications in IT support or customer service.
- A degree or diploma in a relevant field.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness programs.
- Generous paid time off and flexible working arrangements.
- Employee discounts on Telstra products and services.
- Ongoing professional development and training opportunities.
- Access to a supportive and collaborative remote team culture.
- Provided home office equipment (computer, headset, etc.).
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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