About the Company
Queensland Rail is a vital part of Queensland’s public transport network, connecting communities and delivering millions of passenger journeys each year. We are committed to providing safe, reliable, and comfortable rail services across the state. Joining our team means becoming part of a proud tradition of service, innovation, and community engagement, working towards a future where public transport is accessible and efficient for everyone.
Job Description
Are you passionate about helping people and ensuring smooth, safe journeys? Queensland Rail is seeking enthusiastic and customer-focused individuals to join our team as Rail Service Assistants. In this crucial role, you will be the friendly face of our public transport services, assisting passengers, ensuring their safety, and contributing to the efficient operation of our stations and trains. This is an excellent opportunity for individuals looking to start a rewarding career in public transport, even without prior experience. Full training will be provided to equip you with the knowledge and skills needed to excel.
Key Responsibilities
- Provide exceptional customer service, assisting passengers with inquiries, directions, and general information.
- Ensure the safety and comfort of passengers, including assisting those with special needs or mobility challenges.
- Conduct visual checks of station platforms and train interiors for safety hazards and cleanliness.
- Assist with ticket validation, gate line operations, and fare collection as required.
- Manage crowd control during peak hours or special events, ensuring orderly boarding and alighting.
- Respond to minor incidents and emergencies according to established protocols, escalating as necessary.
- Communicate effectively with passengers, colleagues, and control centre staff.
- Maintain a professional appearance and positive attitude at all times.
Required Skills
- Excellent verbal communication and interpersonal skills.
- A strong customer service orientation with a genuine desire to help others.
- Ability to remain calm and effective in busy or challenging situations.
- Strong observational skills and attention to detail for safety awareness.
- Ability to work effectively both independently and as part of a team.
- Physical fitness to stand, walk, and assist passengers for extended periods.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer service or public-facing role.
- Current First Aid and CPR certification.
- Ability to speak multiple languages.
- Knowledge of local public transport routes and services.
Perks & Benefits
- Competitive salary with superannuation.
- Comprehensive paid training and ongoing professional development.
- Generous leave entitlements.
- Subsidised public transport travel benefits.
- Opportunities for career advancement within Queensland Rail.
- Supportive team environment.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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