About the Company
The South Australian Metropolitan Fire Service (MFS) is a highly respected emergency service dedicated to protecting the lives, property, and environment of the people of South Australia. With a proud history of professionalism and community engagement, MFS operates 24/7, providing rapid response to fires, rescues, and other emergencies. Our communications centre is the vital hub, coordinating resources and ensuring seamless operations during critical incidents.
Job Description
Join the frontline of emergency response as a Fire Communications Officer with the SA Metropolitan Fire Service. This immediate hire, critical response role is perfect for a highly organized, calm, and quick-thinking individual who thrives under pressure. You will be the crucial link between the public and our operational crews, receiving emergency calls, dispatching resources, and maintaining vital communications during incidents. This is a demanding yet incredibly rewarding position where your ability to make rapid, accurate decisions directly impacts community safety.
Key Responsibilities
- Receive and prioritize emergency (000) calls and non-emergency enquiries related to fire and rescue incidents.
- Accurately gather critical information from callers and assess incident severity.
- Dispatch appropriate MFS resources (fire appliances, personnel) using Computer Aided Dispatch (CAD) systems.
- Provide clear, concise, and critical information to responding crews.
- Monitor incident progress, track resources, and manage ongoing communications between incident command and field units.
- Maintain accurate records of all incidents, dispatches, and communications.
- Operate various communication equipment, including radios, telephones, and computer systems.
- Adhere to MFS policies, procedures, and relevant legislation.
- Assist with public enquiries and provide information during emergencies.
- Participate in ongoing training and professional development.
- Work collaboratively within a close-knit team environment.
Required Skills
- Proven experience in a high-pressure, fast-paced communications or dispatch environment (e.g., emergency services, security operations, call centre management).
- Exceptional verbal communication skills, including active listening and clear articulation.
- Strong ability to remain calm and focused under pressure, making critical decisions quickly.
- Excellent multi-tasking and organizational skills.
- Proficiency in computer systems and data entry, with the ability to quickly learn new software.
- Geographical knowledge of Adelaide and surrounding South Australian areas.
- Ability to work rotating shifts, including nights, weekends, and public holidays.
- Current First Aid and CPR certification or willingness to obtain.
Preferred Qualifications
- Previous experience in an emergency services dispatch role (Police, Ambulance, Fire).
- Familiarity with Computer Aided Dispatch (CAD) systems specific to emergency services.
- Relevant certifications in public safety communications or emergency management.
- Experience in handling distressed or agitated callers.
- A valid South Australian driver's license.
Perks & Benefits
- Competitive salary and superannuation contributions.
- Comprehensive training and professional development opportunities.
- Access to Employee Assistance Program (EAP) for health and well-being.
- Opportunity to work in a critical and highly respected public service role.
- Supportive team environment with a focus on camaraderie and teamwork.
- Generous leave entitlements.
- State-of-the-art communication centre facilities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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