About the Company
Transurban is a leading developer, owner, and operator of urban toll roads in Australia and North America. We are committed to connecting communities, improving traffic flow, and providing safe and reliable road networks. Our focus on innovation and sustainable infrastructure drives our mission to make cities better places to live and work.
Job Description
Join Transurban as a Road Toll Support Officer and play a crucial role in maintaining the efficiency and service quality of our infrastructure. This position involves providing essential support for the operational aspects of our toll road systems, ensuring smooth transactions, resolving customer queries related to tolling, and contributing to the overall reliability of our network. You will be a key point of contact for technical support, data verification, and process improvement within our dedicated operations team.
Key Responsibilities
- Provide first-level technical support for tolling systems and related infrastructure components.
- Monitor toll road operations and identify potential issues or discrepancies.
- Respond to and resolve customer inquiries regarding toll charges, accounts, and system functionality.
- Perform data entry, verification, and reconciliation tasks related to tolling transactions.
- Escalate complex technical or customer service issues to senior staff or specialized teams.
- Assist in the maintenance of operational records and documentation.
- Contribute to continuous improvement initiatives for tolling processes and customer experience.
- Adhere to all safety protocols and company policies.
Required Skills
- Excellent written and verbal communication skills.
- Proficiency in using standard office software (e.g., Microsoft Office Suite).
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced and dynamic environment.
- Demonstrated ability to provide exceptional customer service.
- Basic understanding of technical support principles.
Preferred Qualifications
- Previous experience in a customer service or technical support role.
- Familiarity with tolling systems or transport infrastructure.
- Experience with ticketing systems or CRM software.
- A relevant certificate or diploma in IT, business administration, or a related field.
Perks & Benefits
- Competitive salary and superannuation.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career growth.
- Access to employee assistance programs.
- Supportive team environment and modern office facilities.
- Employee discounts on various services and products.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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