About the Company
Service NSW is a NSW Government agency focused on making it easier for people and businesses to access government services. We deliver customer service directly and efficiently through a network of service centres, digital channels, and contact centres. Our mission is to provide a seamless and positive experience for all citizens, including managing critical services like the Police Assistance Line.
Job Description
Are you seeking a meaningful career where you can make a real difference in your community? Service NSW is looking for dedicated individuals to join our team as Police Assistance Line Operators. This entry-level role is perfect for those who are passionate about public safety and providing essential support to the community. We offer comprehensive, professional training to equip you with all the skills needed to excel. Work a stable Monday to Friday schedule, contributing to the safety and well-being of New South Wales.
Key Responsibilities
- Receive and respond to non-emergency calls for police assistance and information.
- Provide accurate and clear information to callers regarding police services and procedures.
- Assess caller needs and determine appropriate action, including creating police events or referrals.
- Document all interactions accurately and thoroughly in relevant systems.
- Maintain a calm and professional demeanor, especially during stressful situations.
- Adhere to all operational policies and procedures, ensuring compliance and data integrity.
- Collaborate with team members and supervisors to ensure efficient service delivery.
- Participate actively in ongoing training and professional development programs.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening and comprehension abilities.
- Demonstrated empathy and a calm, reassuring telephone manner.
- Basic computer literacy and ability to navigate multiple systems.
- Capacity to learn and adapt quickly in a fast-paced environment.
- Problem-solving skills and attention to detail.
- Ability to work effectively both independently and as part of a team.
- Commitment to public service and ethical conduct.
Preferred Qualifications
- Previous experience in a customer service or call centre environment.
- Experience dealing with sensitive or confidential information.
- Knowledge of NSW geographical areas and community services.
- Proficiency in additional languages is highly regarded.
Perks & Benefits
- Comprehensive paid professional training program.
- Stable Monday to Friday work schedule.
- Competitive salary and superannuation contributions.
- Generous leave entitlements, including annual leave, personal leave, and long service leave.
- Career development and advancement opportunities within the NSW Government.
- Access to employee assistance programs and wellness initiatives.
- Supportive and collaborative team environment.
- Meaningful work making a direct impact on community safety.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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