About the Company
Oaks Hotels, Resorts & Suites is a leading accommodation provider offering a superb range of hotel and resort-style accommodation in prime locations across Australia and New Zealand. Part of the Minor Hotels group, we are renowned for our commitment to exceptional guest experiences, quality service, and creating memorable stays. Join our team and be part of a vibrant hospitality culture.
Job Description
We are seeking an enthusiastic and highly organized Host Desk Coordinator to join our VIP Hospitality team in Bowen. This pivotal role is responsible for ensuring an impeccable first impression and seamless experience for our most discerning guests. You will manage reservations, coordinate services, and anticipate guest needs, contributing significantly to our reputation for unparalleled luxury and personalized service. If you have a passion for hospitality and a knack for creating memorable moments, we encourage you to apply.
Key Responsibilities
- Manage and maintain VIP guest profiles and preferences, ensuring all details are meticulously updated.
- Act as the primary point of contact for VIP guests, handling all inquiries and requests with professionalism and efficiency.
- Coordinate with various departments (e.g., Housekeeping, F&B, Concierge) to ensure all VIP guest needs are met promptly and to the highest standard.
- Oversee VIP check-ins and check-outs, providing a personalized and expedited service.
- Anticipate guest needs and proactively offer solutions and recommendations to enhance their stay.
- Handle guest feedback, complaints, and special requests with tact and discretion, striving for optimal guest satisfaction.
- Maintain a comprehensive knowledge of hotel services, facilities, local attractions, and events.
- Prepare daily VIP arrival and departure reports and ensure all amenities and personalized touches are in place.
Required Skills
- Minimum of 2 years of experience in a front desk, concierge, or guest relations role within a luxury hotel or hospitality environment.
- Exceptional interpersonal and communication skills, both written and verbal.
- Proficiency in hotel management software (e.g., Opera, Fidelio) and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- A professional and polished demeanor with a strong customer service orientation.
- Australian work rights.
Preferred Qualifications
- Diploma or Degree in Hospitality Management or a related field.
- Experience with VIP guest services or high-net-worth individuals.
- Fluency in additional languages.
Perks & Benefits
- Competitive salary and attractive benefits package.
- Opportunities for career growth and professional development within a global company.
- Access to exclusive employee discounts on accommodation and dining.
- Supportive and dynamic team environment.
- Staff meals during shifts.
- Comprehensive training programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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