About the Company
Quest Apartment Hotels is a leading name in the Australian serviced apartment industry, providing quality accommodation for business and leisure travellers. With a strong commitment to guest satisfaction and employee development, Quest offers a dynamic and supportive work environment across its numerous locations. We pride ourselves on creating a home-away-from-home experience for our guests.
Job Description
We are seeking a dedicated and friendly Front Desk Clerk to join our team in Shepparton. This role is crucial in creating a welcoming first impression for our guests and ensuring their stay is comfortable and hassle-free. The ideal candidate will possess excellent customer service skills, a keen eye for detail, and the ability to manage various administrative tasks efficiently. Stable hours are offered, providing a predictable work-life balance in a supportive team environment.
Key Responsibilities
- Greet guests warmly upon arrival and manage check-in/check-out procedures efficiently.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Process reservations, cancellations, and modifications using the property management system.
- Manage cash and credit card transactions, ensuring accuracy in all financial dealings.
- Answer phone calls and emails, providing information about hotel services and local attractions.
- Maintain a tidy and organised front desk and lobby area.
- Assist with basic administrative tasks, including data entry and report generation.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the highest standards of hospitality and professionalism at all times.
Required Skills
- Exceptional customer service and interpersonal skills.
- Proficiency in basic computer applications (MS Office).
- Strong verbal and written communication abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- High level of integrity and attention to detail.
- Flexibility to work various shifts, including weekends and public holidays.
Preferred Qualifications
- Previous experience in a front desk or customer service role, preferably within the hospitality industry.
- Familiarity with property management systems (PMS), such as Opera or ResBook.
- Knowledge of the Shepparton area and local attractions.
- A positive attitude and a passion for guest satisfaction.
Perks & Benefits
- Competitive hourly rates with stable hours.
- Opportunities for career growth and professional development.
- Supportive and friendly team environment.
- Employee discounts on accommodation across Quest properties (subject to availability).
- On-site training and mentorship programs.
- Modern and well-maintained work facilities.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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