About the Company
Commonwealth Bank of Australia (CBA) is one of Australia’s leading financial institutions, providing a full range of banking services including retail, business and institutional banking, funds management, superannuation, insurance, and investment and broking services. With a commitment to innovation and customer service, CBA prides itself on its strong community presence and empowering its employees to grow.
Job Description
Are you looking to kickstart your career in finance and administration? Commonwealth Bank is seeking a motivated and detail-oriented individual to join our team as a Billing & Account Specialist in Goulburn. This is an entry-level position where no prior experience is required, as comprehensive training will be provided to ensure your success. You will play a crucial role in managing customer accounts, ensuring accurate billing, and supporting the financial operations of our branch. This is an excellent opportunity to learn the intricacies of financial services within a supportive and dynamic environment.
Key Responsibilities
- Accurately process billing and invoices for customer accounts.
- Assist customers with billing inquiries and resolve account discrepancies.
- Maintain accurate and up-to-date customer records and transaction details.
- Support the branch team with general administrative and accounting tasks.
- Learn and adhere to all company policies, procedures, and regulatory requirements.
- Collaborate with team members to ensure smooth daily operations.
- Proactively identify and escalate complex issues to senior staff.
Required Skills
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to learn new systems and processes quickly.
- High level of integrity and discretion with sensitive financial information.
- A positive attitude and willingness to work as part of a team.
- Customer-focused mindset.
Preferred Qualifications
- High School Diploma or equivalent.
- Basic understanding of accounting principles is a plus, but not required.
- Experience with customer service in any capacity.
Perks & Benefits
- Comprehensive paid training program.
- Opportunities for career progression within a leading financial institution.
- Competitive salary and performance incentives.
- Employee benefits package including health and wellness programs.
- Supportive and collaborative team environment.
- Access to professional development resources.
- Generous leave entitlements.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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