About the Company
Oroton is an iconic Australian luxury brand with a rich heritage in crafting beautiful leather goods and accessories. For over 80 years, we have been synonymous with modern luxury, impeccable quality, and effortless style. Our boutiques offer a sophisticated shopping experience, where our customers discover timeless pieces and exceptional service. Join our passionate team and be a part of a brand that celebrates heritage and innovation.
Job Description
We are seeking a dynamic and highly organised Receptionist & Customer Liaison to join our busy boutique in Newcastle. This is an immediate opening for a pivotal role that combines administrative excellence with outstanding customer service. You will be the welcoming face and voice of Oroton, ensuring a seamless and luxurious experience for all our clients, from the moment they step into our boutique or contact us. This role requires a proactive individual with a keen eye for detail and a genuine passion for premium retail and customer interaction.
Key Responsibilities
- Warmly greet and welcome all clients and visitors to the boutique, providing a first-class impression.
- Manage incoming calls and emails, directing inquiries to the appropriate team members with professionalism and efficiency.
- Assist clients with general inquiries, product information, and service requests, ensuring a high level of customer satisfaction.
- Maintain the pristine appearance and organisation of the reception area and common spaces.
- Support the sales and management team with administrative tasks, including scheduling appointments, preparing reports, and managing correspondence.
- Handle incoming and outgoing mail and deliveries.
- Assist with inventory management and merchandising support as needed.
- Process transactions and handle cash/card payments with accuracy and discretion.
- Resolve customer concerns and feedback with empathy and escalate issues when necessary.
- Contribute to a positive and collaborative team environment.
Required Skills
- Minimum 2 years of experience in a reception, customer service, or administrative role, preferably within luxury retail or a high-end environment.
- Exceptional communication skills, both verbal and written, with a professional and articulate demeanor.
- Proven ability to provide outstanding customer service and build rapport with diverse clientele.
- Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- A meticulous eye for detail and a commitment to maintaining high standards of presentation.
- Discretion and ability to handle confidential information.
- Flexibility to work retail hours, including weekends and public holidays.
Preferred Qualifications
- Tertiary qualification in Business Administration, Hospitality, or a related field.
- Experience with POS systems and CRM software.
- A genuine interest in fashion, luxury goods, and the Oroton brand history.
- Ability to speak additional languages.
Perks & Benefits
- Competitive salary package with potential for performance bonuses.
- Generous employee discounts on Oroton products.
- Opportunities for career growth and professional development within a renowned brand.
- A supportive and collaborative team culture.
- Beautiful and dynamic work environment in a prime retail location.
- Access to exclusive staff events and product launches.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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