About the Company
Transport for NSW (TfNSW) is a leading government agency responsible for improving the customer experience by making the transport network in New South Wales work as one. We manage the delivery of transport services and infrastructure across the state, ensuring safe, efficient, and accessible journeys for millions of commuters every day. Join our dedicated team and contribute to a world-class public transport system.
Job Description
We are seeking a diligent and customer-focused Railway Station Assistant to join our team in Newcastle. This role is crucial for ensuring the smooth operation of our railway stations, providing excellent service to passengers, and maintaining a safe and welcoming environment. You will be the front line of our operations, assisting with passenger inquiries, managing station flow, and supporting various operational needs. This is an excellent opportunity for individuals passionate about public service and contributing to essential community infrastructure.
Key Responsibilities
- Assist passengers with ticket purchasing, platform directions, and general inquiries.
- Monitor station platforms and concourse areas to ensure passenger safety and security.
- Manage passenger flow, particularly during peak hours or special events, to prevent overcrowding.
- Provide clear and timely announcements regarding train schedules, delays, and service changes.
- Respond to incidents and emergencies promptly, following established safety protocols.
- Maintain cleanliness and orderliness of station facilities, reporting any maintenance issues.
- Handle lost and found items according to company procedures.
- Operate station equipment such as public address systems, escalators, and lifts as required.
- Collaborate with train crew, control centre, and other station staff to ensure coordinated operations.
Required Skills
- Excellent communication and interpersonal skills.
- Strong customer service orientation and ability to handle diverse inquiries.
- Ability to remain calm and effective in fast-paced or emergency situations.
- Basic computer literacy for operational systems.
- Physical ability to stand for extended periods and assist passengers as needed.
- A commitment to safety and adherence to operational procedures.
Preferred Qualifications
- Previous experience in a customer service, hospitality, or public-facing role.
- Familiarity with public transport systems or railway operations.
- First Aid certification.
Perks & Benefits
- Comprehensive training and professional development opportunities.
- Access to a supportive and collaborative team environment.
- Competitive salary and superannuation contributions.
- Generous leave entitlements.
- Travel benefits across the NSW transport network.
- Opportunity to make a tangible difference in the community.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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