About the Company
The Registry of Births, Deaths and Marriages Victoria is a vital government agency responsible for maintaining accurate and comprehensive records of life events for all Victorians. We are dedicated to providing essential services to the community, including registering births, deaths, and marriages, issuing certificates, and assisting with genealogical research. Our team is committed to upholding the integrity of public records with professionalism and compassion.
Job Description
We are seeking a diligent and detail-oriented Births, Deaths & Marriages Clerk to join our team in Footscray. In this crucial role, you will be responsible for processing applications, verifying information, issuing certificates, and providing essential support to the public. This position requires a strong commitment to accuracy, confidentiality, and excellent customer service. You will be an integral part of ensuring the correct and timely registration of significant life events for the Victorian community.
Key Responsibilities
- Process applications for births, deaths, marriages, and change of name certificates.
- Verify the accuracy and completeness of submitted documentation in accordance with state legislation.
- Issue official certificates and other related documents.
- Provide accurate information and assistance to members of the public regarding registry services, requirements, and processes.
- Maintain strict confidentiality of all personal and sensitive information.
- Perform data entry and manage records efficiently within the registry's systems.
- Assist with archival duties and ensure the proper storage and retrieval of records.
- Respond to enquiries via phone, email, and in-person, resolving issues with professionalism.
- Collaborate with internal teams to ensure seamless service delivery.
Required Skills
- Exceptional attention to detail and accuracy.
- Strong organizational and time management skills.
- Proficiency in data entry and using office software (e.g., Microsoft Office Suite).
- Excellent written and verbal communication skills.
- Ability to handle sensitive information with discretion and maintain strict confidentiality.
- Demonstrated commitment to customer service and a helpful demeanor.
- Ability to work effectively both independently and as part of a team.
- Sound understanding of relevant legislative requirements or the ability to quickly acquire it.
Preferred Qualifications
- Previous experience in a registry, administrative, or government service role.
- Familiarity with record-keeping systems and procedures.
- Knowledge of Victorian Births, Deaths and Marriages legislation.
- A relevant Certificate III or IV qualification in Business Administration or a related field.
Perks & Benefits
- Supportive and collaborative team environment.
- Opportunities for professional development and training.
- Generous superannuation contributions.
- Access to employee assistance programs.
- Stable government employment.
- Work-life balance initiatives.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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