About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, and entertainment. With a rich history of connecting Australians, we are committed to providing exceptional customer service and innovative solutions across the country, from major cities to regional communities like Katherine. Join a team dedicated to making a difference.
Job Description
Are you passionate about helping people and looking for a rewarding career with a clear path for growth? Telstra is seeking enthusiastic Contact Centre Consultants to join our vibrant team in Katherine. This is a fantastic opportunity for individuals looking to kickstart their career in customer service, with comprehensive paid training provided from day one. Say goodbye to weekend work – this role offers a great work-life balance with Monday to Friday shifts. You’ll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they have a seamless experience with Telstra.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries with professionalism and empathy.
- Provide accurate information about Telstra products and services.
- Troubleshoot customer issues, guiding them through solutions for connectivity, billing, and technical problems.
- Process customer requests, including service activations, changes, and cancellations.
- Maintain detailed and accurate customer records in our systems.
- Collaborate with team members and other departments to resolve complex customer issues.
- Adhere to company policies and procedures, ensuring compliance and customer data security.
- Participate actively in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills.
- A strong desire to help others and a customer-centric attitude.
- Basic computer literacy and ability to navigate multiple systems.
- Problem-solving skills and a proactive approach to challenges.
- Ability to work effectively in a fast-paced team environment.
- Reliability and strong work ethic.
Preferred Qualifications
- Previous experience in a customer service role (not essential, but a plus).
- Familiarity with telecommunications products or services.
- Experience using CRM software.
Perks & Benefits
- Competitive annual salary with performance incentives.
- Comprehensive paid training program to equip you with all necessary skills.
- Consistent Monday to Friday shifts – no weekend work!
- Opportunities for career advancement and professional development.
- Generous employee discounts on Telstra products and services.
- Supportive and collaborative team environment.
- Health and wellness programs.
- Access to a range of employee benefits and recognition programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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