Tertiary Admissions Clerk – Public University

About the Company

The University of Western Australia (UWA) is a research-intensive university in Perth, Western Australia, committed to providing a world-class education and research environment. With a strong focus on regional engagement, UWA extends its presence through various initiatives and offices, including its Geraldton Regional Office, supporting the educational aspirations of regional communities. We are dedicated to fostering a diverse and inclusive learning environment, empowering the next generation of leaders and innovators.

Job Description

The University of Western Australia is seeking a diligent and detail-oriented Tertiary Admissions Clerk to join our Geraldton Regional Office. This vital role is responsible for supporting the admissions process for prospective students, ensuring accuracy and efficiency in handling applications, inquiries, and student records. The successful candidate will play a key role in providing exceptional service to applicants and contributing to a positive start to their university journey. This position requires meticulous attention to detail, strong organisational abilities, and a commitment to maintaining high standards of administrative support within a dynamic educational setting.

Key Responsibilities

• Process and verify tertiary admissions applications in accordance with university policies and procedures, ensuring all documentation is complete and accurate.
• Respond to applicant inquiries via phone, email, and in-person regarding admissions criteria, application status, and university programs, providing clear and helpful information.
• Maintain accurate and up-to-date applicant records in the university's student information system, safeguarding confidentiality and data integrity.
• Assist with the coordination of admissions events, information sessions, and outreach activities to engage prospective students and their families.
• Prepare and issue offer letters, rejection letters, and other admissions-related correspondence in a timely and professional manner.
• Collaborate with academic departments and other administrative units to ensure a smooth and seamless admissions pipeline from application to enrolment.
• Contribute to the continuous improvement of admissions processes and documentation, identifying efficiencies and best practices.

Required Skills

• Excellent organisational skills and meticulous attention to detail.
• Strong written and verbal communication skills for clear and effective interaction.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for daily administrative tasks.
• Ability to work effectively both independently and as part of a collaborative team environment.
• Demonstrated ability to handle confidential information with the utmost discretion and professionalism.
• Proven customer service experience with a focus on delivering positive interactions.

Preferred Qualifications

• Previous experience in a tertiary education or administrative role.
• Familiarity with student information systems (e.g., StudentOne, Banner, PeopleSoft).
• Understanding of Australian tertiary admissions processes and requirements.
• A qualification in Business Administration or a related field.

Perks & Benefits

• Competitive salary and generous superannuation contributions.
• Opportunity to work for a leading Australian Group of Eight university.
• Access to professional development and training opportunities.
• A supportive and inclusive team environment.
• Comprehensive employee assistance program (EAP) for personal and professional well-being.
• Access to a range of university facilities and services, including libraries and wellness programs.

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