About the Company
Broadmead Medical Centre is a well-established and highly-regarded GP practice serving the vibrant community of Bristol. Dedicated to providing patient-centred care, we pride ourselves on our friendly, supportive environment and our commitment to medical excellence. Our busy clinic handles a diverse patient base, offering a comprehensive range of primary healthcare services. We are looking for an enthusiastic individual to join our front-of-house team.
Job Description
We are seeking a proactive and empathetic Medical Receptionist to join our busy GP clinic in Bristol immediately. This crucial role is the first point of contact for our patients, requiring exceptional organisational skills, a compassionate approach, and the ability to thrive in a fast-paced environment. You will be instrumental in ensuring the smooth daily operation of the reception area, contributing significantly to a positive patient experience.
Key Responsibilities
- Greeting patients and visitors in a friendly and professional manner.
- Managing patient appointments, including booking, rescheduling, and cancelling.
- Answering telephone calls, taking messages, and directing enquiries appropriately.
- Processing patient registrations and updating medical records accurately.
- Handling incoming and outgoing mail and faxes.
- Managing prescription requests and liaising with pharmacies.
- Maintaining confidentiality of all patient information.
- Assisting with general administrative tasks as required.
- Ensuring the reception area is tidy and welcoming.
Required Skills
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Proficiency in IT systems, including medical practice software (e.g., EMIS Web, SystmOne) or similar.
- Ability to work effectively under pressure in a busy environment.
- A high degree of accuracy and attention to detail.
- A compassionate and empathetic approach to patient care.
Preferred Qualifications
- Previous experience in a medical or healthcare setting.
- Knowledge of medical terminology.
- Experience with patient management systems.
- First Aid certification.
Perks & Benefits
- Competitive salary and pension scheme.
- Opportunities for professional development and training.
- Supportive and friendly team environment.
- Generous annual leave allowance.
- Access to employee wellness programs.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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