About the Company
Hyatt Hotel Canberra, a Park Hyatt Hotel, stands as a testament to timeless elegance and sophisticated service in Australia’s capital. With a rich history and a reputation for unparalleled luxury, we offer our guests an exclusive experience, combining heritage architecture with modern amenities. Our commitment to excellence extends to our team, fostering a professional and supportive environment where individuals can thrive and contribute to our legacy of world-class hospitality.
Job Description
We are seeking a dedicated and professional Hotel Guest Service Agent to join our esteemed team. This role is pivotal in creating an exceptional first and lasting impression for our guests. You will be responsible for a variety of front office duties, ensuring seamless check-ins, check-outs, and addressing guest inquiries with the highest level of service. This position requires flexibility to work various shifts, including mornings, evenings, weekends, and public holidays, to ensure continuous outstanding service.
Key Responsibilities
- Warmly welcome and register guests, assign rooms, and issue room keys.
- Process guest check-ins and check-outs efficiently and accurately.
- Answer multi-line phones and direct calls, handle guest inquiries and resolve issues promptly.
- Maintain an up-to-date knowledge of hotel services, promotions, and local attractions.
- Process payments, post charges, and handle cash transactions with precision.
- Manage reservations, cancellations, and modifications.
- Provide concierge services, assisting guests with transportation, dining, and activity bookings.
- Communicate effectively with other departments to ensure guest requests are met.
- Maintain a clean, tidy, and organized front desk area.
- Adhere to all hotel policies and safety procedures.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably in a hotel or hospitality setting.
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications and experience with Property Management Systems (PMS) is a plus.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- Professional demeanor and a strong commitment to guest satisfaction.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
- Ability to stand for extended periods.
Preferred Qualifications
- Previous experience with Opera PMS.
- Knowledge of a second language.
- Certificates or diplomas in Hospitality Management.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for career advancement within a global hotel brand.
- Comprehensive training and development programs.
- Employee discounts on hotel stays, dining, and services worldwide.
- A supportive and professional work environment.
- Meals provided during shifts.
- Uniform provided and laundered.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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