About the Company
Dalby Gateway Motel is a cherished local establishment known for its welcoming atmosphere and exceptional guest service. Nestled in the heart of Dalby, Queensland, we pride ourselves on providing comfortable accommodation and a home-away-from-home experience for travellers and visitors alike. We are committed to fostering a supportive and friendly work environment where every team member contributes to our reputation for excellence.
Job Description
We are seeking a dedicated and enthusiastic Front Desk Clerk to join our team at Dalby Gateway Motel. This role is crucial as you will be the first point of contact for our guests, setting the tone for their entire stay. You will handle reservations, check-ins, check-outs, and provide local information, ensuring a smooth and pleasant experience for all. Stable hours are offered, providing a consistent work schedule. If you possess excellent communication skills, a friendly demeanour, and a passion for hospitality, we encourage you to apply.
Key Responsibilities
- Warmly welcome guests upon arrival and manage the check-in and check-out process efficiently.
- Handle guest inquiries and provide accurate information about the motel's services, facilities, and local attractions.
- Manage reservations, cancellations, and modifications using our property management system.
- Process payments and maintain accurate billing records.
- Answer phone calls and respond to emails in a professional and timely manner.
- Address guest concerns and complaints promptly and courteously, escalating issues to management when necessary.
- Maintain a clean and organised front desk area.
- Assist with light administrative tasks as required.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer service orientation with a friendly and professional attitude.
- Proficiency in basic computer applications (e.g., Microsoft Office).
- Ability to multitask and remain calm under pressure.
- Attention to detail and accuracy in handling transactions and records.
- Reliability and punctuality.
Preferred Qualifications
- Previous experience in a customer service role, preferably in hospitality or a similar environment.
- Familiarity with property management systems (PMS) is a plus.
- Knowledge of the Dalby local area and attractions.
- First Aid certification.
Perks & Benefits
- Stable and consistent work hours.
- Supportive and friendly team environment.
- Opportunities for professional growth within the hospitality sector.
- Staff discounts on accommodation.
- Complimentary on-site parking.
- Direct impact on guest satisfaction and motel reputation.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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