About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. We connect millions of Australians every day, empowering them to thrive in a digital world. With a rich history of innovation, Telstra is committed to creating a better-connected future for everyone, supported by a diverse and inclusive workforce that values collaboration, excellence, and customer focus.
Job Description
We are seeking a highly organized and detail-oriented Virtual Inbox Manager to join our remote team. This role is 100% focused on written correspondence, managing a high volume of digital communications across various platforms. The successful candidate will be responsible for ensuring timely, accurate, and professional responses to customer and internal inquiries, maintaining exceptional service standards from a work-from-home environment. You will be a critical point of contact, ensuring smooth information flow and upholding Telstra’s commitment to excellent communication.
Key Responsibilities
- Manage and prioritize a high volume of incoming emails, internal messages, and chat correspondence daily.
- Compose clear, concise, and professional written responses to inquiries, resolving issues or escalating as necessary.
- Categorize, tag, and archive digital communications efficiently to maintain organized records.
- Collaborate closely with various internal teams to gather information and provide comprehensive solutions.
- Adhere strictly to company communication guidelines, policies, and service level agreements (SLAs).
- Proactively identify trends in inquiries and suggest improvements to communication processes.
- Maintain a high level of confidentiality and data security in all interactions.
- Utilize CRM and other communication tools effectively to track and manage correspondence.
- Provide exceptional written customer service, ensuring a positive experience for all stakeholders.
Required Skills
- Exceptional written communication and grammar skills.
- Proven ability to manage multiple digital inboxes and prioritize tasks effectively.
- Proficiency with email platforms (e.g., Microsoft Outlook, Gmail) and CRM software.
- Strong organizational skills and meticulous attention to detail.
- Ability to work independently and maintain high productivity in a remote setting.
- Problem-solving capabilities with a proactive and methodical approach.
- High level of computer literacy and adaptability to new software.
- Strong time management skills.
Preferred Qualifications
- Previous experience in a remote administrative, customer service, or digital communication role.
- Familiarity with the telecommunications industry or large service-oriented organizations.
- Experience with specific customer service and ticketing systems (e.g., Salesforce Service Cloud, Zendesk).
- A quiet, dedicated home office space with reliable internet connection.
Perks & Benefits
- Competitive salary and performance incentives.
- 100% remote work flexibility, allowing for a better work-life balance.
- Access to Telstra's comprehensive health and wellness programs.
- Generous employee discounts on Telstra products and services.
- Opportunities for continuous learning and professional development.
- A supportive and collaborative virtual team environment.
- Paid time off and national holidays.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://au.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.