About the Company
The City of Ballarat Council is dedicated to fostering a vibrant, inclusive, and sustainable community. We are committed to providing essential services, supporting local initiatives, and enhancing the quality of life for all residents across our diverse region. Our team is passionate about making a tangible difference in the lives of those we serve, working collaboratively to achieve our shared vision for Ballarat’s future.
Job Description
We are seeking a dedicated and empathetic Council Community Helper to join our team, focusing on local area support within Ballarat. This role is crucial in assisting residents by connecting them with vital community resources, providing information, and offering practical support. The successful candidate will be the first point of contact for many, requiring strong communication skills, a compassionate approach, and a genuine desire to help. You will work closely with various council departments and local organizations to ensure our community members receive the assistance they need, contributing directly to the wellbeing and cohesion of Ballarat.
Key Responsibilities
- Engage with community members to understand their needs and provide appropriate information and support.
- Assist residents in navigating council services and connecting with external community organizations.
- Provide practical assistance and guidance on local resources, events, and programs.
- Act as a liaison between the community and various council departments.
- Document interactions and maintain accurate records to track community engagement and outcomes.
- Participate in community outreach events and initiatives.
- Identify and report emerging community needs and service gaps to relevant stakeholders.
Required Skills
- Excellent interpersonal and communication skills, both written and verbal.
- Strong empathy and active listening abilities.
- Ability to work effectively with diverse community groups and individuals.
- Basic computer proficiency and data entry skills.
- Demonstrated problem-solving capabilities.
- Capacity to work independently and as part of a team.
Preferred Qualifications
- Previous experience in a community-facing role or customer service.
- Understanding of local government functions and community services in Ballarat.
- Relevant certifications or courses in community services, social work, or a related field.
- A current Victorian Driver's License and access to reliable transportation.
Perks & Benefits
- Generous leave entitlements, including annual, personal, and parental leave.
- Access to professional development and training opportunities.
- Employee Assistance Program (EAP) for health and wellbeing support.
- Opportunity to make a significant positive impact on the local community.
- Supportive and collaborative team environment.
- Flexible working arrangements where operational needs allow.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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