About the Company
Optus is a leading telecommunications company in Australia, providing mobile, internet, TV, and business services. We are dedicated to connecting Australians and enriching their lives through technology. Our commitment to innovation and customer satisfaction drives us to build a future where anything is possible. We foster a diverse and inclusive workplace where every team member is valued and empowered to make a difference.
Job Description
Join Optus as a Part-time Work From Home Customer Service Representative and become a vital part of our mission to deliver exceptional support to our valued customers. In this fully remote role, you will be the first point of contact for inquiries, resolving issues, and ensuring a positive experience for every customer. This is a Monday-Friday position, offering a consistent schedule that supports work-life balance. We are looking for empathetic, tech-savvy individuals who thrive in a fast-paced environment and are passionate about helping others. This position is 100% remote, allowing you to work from the comfort of your home.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Diagnose and resolve customer issues related to Optus products and services.
- Provide accurate information regarding billing, account management, technical support, and product features.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify opportunities to upsell or cross-sell relevant products and services when appropriate.
- Escalate complex issues to senior support staff as needed.
- Adhere to company policies, procedures, and service level agreements.
- Maintain a high level of product knowledge and stay updated on new offerings.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach.
- High level of empathy and a customer-centric mindset.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work independently and as part of a virtual team.
- Reliable internet connection and a quiet home office environment.
- Availability to work Monday-Friday during specified part-time hours.
- Demonstrated ability to handle challenging customer interactions with professionalism.
Preferred Qualifications
- Previous experience in a customer service or call center role.
- Familiarity with telecommunications products and services.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- A passion for technology and helping people.
Perks & Benefits
- Competitive hourly wage.
- Flexible part-time hours, Monday-Friday schedule.
- 100% remote work opportunity.
- Comprehensive virtual training and ongoing support.
- Employee discounts on Optus products and services.
- Opportunities for career growth and development within a leading national company.
- Supportive and collaborative team environment.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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