Medical Receptionist – Busy GP Clinic, Immediate Start

About the Company

Laverton Superclinic is a well-established and highly respected general practice serving the Laverton community and surrounding suburbs. We are committed to providing comprehensive, compassionate, and high-quality healthcare to all our patients. Our modern facility boasts a friendly team of dedicated doctors, nurses, and administrative staff who work collaboratively to create a supportive and efficient environment for both patients and employees.

Job Description

We are seeking an enthusiastic and highly organised Medical Receptionist to join our busy GP clinic in Laverton, Victoria. This is a crucial front-line role, requiring excellent communication skills, a proactive attitude, and the ability to thrive in a fast-paced environment. The successful candidate will be the first point of contact for our patients, ensuring a welcoming atmosphere and efficient management of appointments and patient queries. Immediate start is available for the right candidate.

Key Responsibilities

• Greet patients warmly and manage patient check-in and check-out processes
• Schedule appointments using medical practice software (e.g., Best Practice, MedicalDirector)
• Answer phone calls, triage enquiries, and direct patients appropriately
• Process new patient registrations and update existing patient details
• Manage incoming and outgoing mail, faxes, and emails
• Handle billing and payments, including Medicare, private, and DVA claims
• Maintain strict patient confidentiality and adhere to privacy regulations
• Assist with general administrative tasks, including scanning, filing, and data entry
• Maintain cleanliness and organisation of the reception area
• Liaise with doctors, nurses, and other healthcare professionals to ensure smooth clinic operations

Required Skills

• Previous experience as a Medical Receptionist or in a similar administrative role within a healthcare setting
• Proficiency with medical practice software (e.g., Best Practice, MedicalDirector)
• Excellent verbal and written communication skills
• Strong organisational and multitasking abilities
• Exceptional customer service and interpersonal skills
• Ability to work efficiently under pressure in a busy environment
• High level of attention to detail and accuracy
• Basic computer literacy (Microsoft Office Suite)

Preferred Qualifications

• Certificate III or IV in Business Administration (Medical) or equivalent
• Current First Aid and CPR certification
• Experience with HotDoc or similar online booking systems
• Knowledge of Medicare billing practices and patient management systems

Perks & Benefits

• Supportive and friendly team environment
• Opportunity for professional development and training
• Modern clinic facilities
• Convenient location with public transport access and ample parking
• Competitive salary package commensurate with experience
• Opportunity to make a real difference in patient care

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