About the Company
ALH Group, part of Endeavour Group, is one of Australia’s largest and most diverse hospitality groups, operating over 300 licensed venues across the country. We are committed to providing exceptional experiences in pubs, hotels, and entertainment venues, fostering a vibrant and inclusive atmosphere for our guests and team members. With a strong focus on community, responsible service, and career development, ALH Group offers a dynamic environment for those looking to start or grow their career in hospitality.
Job Description
Join our vibrant team as a Cloakroom Attendant, an essential role in ensuring a smooth and enjoyable experience for our guests at our theatre and nightclub venues in Rockingham, WA. This is an excellent opportunity for individuals seeking easy-to-learn work in a dynamic entertainment environment. You’ll be responsible for providing friendly and efficient cloakroom services, assisting guests, and maintaining a tidy and secure area. No prior experience is required; we provide all necessary training. If you are reliable, have a positive attitude, and enjoy interacting with people, we encourage you to apply!
Key Responsibilities
- Greet guests warmly and provide professional cloakroom services.
- Receive, tag, and securely store guests' coats, bags, and other personal items.
- Retrieve items efficiently and accurately upon presentation of corresponding tags.
- Maintain cleanliness and organization of the cloakroom area throughout shifts.
- Handle lost and found inquiries with discretion and care.
- Assist with general guest inquiries and direct them to appropriate staff when necessary.
- Adhere to all venue policies and safety procedures.
Required Skills
- Excellent customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Reliable and punctual.
- Ability to stand for extended periods and lift light items (e.g., bags).
- Availability to work evenings, weekends, and public holidays.
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality) is a plus but not required.
- Basic knowledge of venue operations.
- Current RSA (Responsible Service of Alcohol) certificate (can be obtained after hire).
Perks & Benefits
- Competitive hourly wage.
- Opportunity to work in a lively entertainment environment.
- Full training provided, no experience necessary.
- Flexible part-time hours.
- Employee discounts across ALH Group venues.
- Supportive team culture.
- Potential for career growth within a large hospitality group.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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