Student Hospitality Intern – Front Office Focus

About the Company

Novotel Ballarat is a contemporary hotel located in the heart of Ballarat, offering a premium experience for both leisure and business travellers. As part of the global Accor group, we are committed to providing exceptional service and creating memorable stays for our guests. Our hotel boasts state-of-the-art facilities, diverse dining options, and a dedicated team focused on hospitality excellence. We believe in nurturing new talent and offering a supportive environment for professional growth within the dynamic hotel industry.

Job Description

Are you a passionate and enthusiastic student looking to kickstart your career in hospitality? Novotel Ballarat is seeking a dedicated Student Hospitality Intern with a focus on Front Office operations. This internship offers a unique opportunity to gain hands-on experience in a fast-paced hotel environment, learning the intricacies of guest relations, reservations, and front desk management. You will work closely with our experienced team, contributing to the seamless operation of our front desk and ensuring every guest enjoys a welcoming and efficient stay. This role is perfect for someone eager to develop practical skills, understand hotel operations, and make a tangible impact on guest satisfaction.

Key Responsibilities

• Assisting guests with check-in and check-out procedures efficiently and courteously.
• Handling guest inquiries, requests, and complaints promptly and professionally.
• Managing reservations, modifications, and cancellations with accuracy.
• Operating the hotel's Property Management System (PMS) and other front office software.
• Answering incoming calls and directing them to the appropriate departments.
• Providing local information and recommendations to guests about Ballarat attractions and services.
• Maintaining a tidy and organized front desk area.
• Collaborating with other hotel departments to ensure guest satisfaction.
• Learning and adhering to all hotel policies, procedures, and safety standards.
• Processing payments and handling cash accurately.

Required Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Proficiency in English.
• Basic computer literacy.
• Ability to work effectively in a team environment.
• A positive attitude and a willingness to learn.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.

Preferred Qualifications

• Currently enrolled in a Hospitality Management, Tourism, or related diploma/degree program.
• Previous experience in a customer-facing role (e.g., retail, food service).
• Familiarity with hotel Property Management Systems (PMS) like Opera (though training will be provided).
• Ability to speak additional languages.
• Demonstrated passion for the hospitality industry.

Perks & Benefits

• Opportunity for hands-on experience in a renowned international hotel brand.
• Mentorship from experienced hospitality professionals.
• Exposure to various aspects of hotel operations.
• Complimentary meals during shifts.
• Access to Accor employee benefits program.
• Certificate of completion upon successful internship.
• Potential for future career opportunities within the Accor group.
• Supportive and dynamic work environment.

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