About the Company
Telstra is Australia’s leading telecommunications and technology company, offering a wide range of services including mobile, internet, entertainment, and business solutions. With a rich history of innovation and a commitment to connecting Australians, Telstra prides itself on its customer-centric approach and extensive network.
Job Description
Join Telstra as a Remote Customer Agent and become a vital part of our dedicated team, providing exceptional support to our valued customers from the comfort of your home. This role offers the flexibility of remote work coupled with attractive casual loading and benefits, perfect for individuals seeking a dynamic and supportive environment. You will be the first point of contact for customer inquiries, resolving issues, providing product information, and ensuring a positive customer experience with every interaction. We are looking for empathetic, articulate, and tech-savvy individuals ready to make a real difference.
Key Responsibilities
- Handle incoming customer calls and inquiries efficiently and professionally.
- Provide accurate information about Telstra products, services, and promotions.
- Resolve customer complaints and issues with a focus on first-call resolution and customer satisfaction.
- Escalate complex issues to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of product and service knowledge to better assist customers.
- Adhere to company policies and procedures, including data privacy and security guidelines.
- Collaborate with team members and supervisors to improve service delivery and customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a calm demeanor under pressure.
- Proficiency in using computer systems and navigating multiple applications.
- Empathy and a genuine desire to help customers.
- Ability to work independently in a remote environment with minimal supervision.
- Reliable internet connection and a quiet home office setup.
- Adaptability to changing customer needs and business processes.
Preferred Qualifications
- Previous experience in a customer service or contact center role.
- Familiarity with telecommunications products and services.
- Experience with CRM software (e.g., Salesforce).
- A positive attitude and a proactive approach to work.
Perks & Benefits
- Competitive casual loading rates.
- Flexible remote work arrangements.
- Comprehensive virtual training and ongoing support.
- Opportunities for career growth and development within Telstra.
- Employee discounts on Telstra products and services.
- Access to employee well-being programs.
- Supportive and collaborative team culture.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://au.westfordtrust.com.
If you suspect a fraudulent listing or have any questions, please contact us at techturna@gmail.com.