About the Company
UnitingCare Queensland is a leading not-for-profit organisation dedicated to creating a compassionate and just society. We provide a range of health and community services, including extensive support through the National Disability Insurance Scheme (NDIS). Our commitment is to empower individuals to live their best lives, providing high-quality, person-centred care and support across Queensland. Join a team where your work truly makes a difference in the lives of many.
Job Description
We are seeking a dedicated and organised NDIS Admin Support professional to join our team in Hervey Bay. In this crucial role, you will provide comprehensive administrative support to our NDIS participants and staff, ensuring the smooth and efficient operation of our disability services. You will be the first point of contact for many, handling inquiries, managing participant records, and assisting with NDIS plan implementation and reporting. This is an excellent opportunity for someone with strong administrative skills and a passion for supporting individuals with disabilities to thrive within the NDIS framework.
Key Responsibilities
- Manage and maintain accurate NDIS participant records, ensuring compliance with NDIS guidelines and privacy regulations.
- Process NDIS service bookings, invoices, and payment requests accurately and in a timely manner.
- Respond to NDIS participant and family inquiries via phone, email, and in-person, providing helpful and compassionate assistance.
- Assist NDIS Support Coordinators and frontline staff with administrative tasks, including scheduling appointments and preparing documentation.
- Coordinate resources and materials required for NDIS programs and activities.
- Prepare reports and collect data related to NDIS service delivery and participant outcomes.
- Support the onboarding of new NDIS participants, including initial paperwork and information dissemination.
- Ensure all administrative processes adhere to UnitingCare Queensland's policies and NDIS quality and safeguarding standards.
Required Skills
- Minimum 1 year of experience in an administrative support role, preferably within the health or community services sector.
- Sound knowledge and understanding of the National Disability Insurance Scheme (NDIS) framework and processes.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with database management systems.
- Exceptional organisational skills with the ability to manage multiple tasks and prioritise effectively.
- Strong verbal and written communication skills with a customer-centric approach.
- Ability to work independently and collaboratively within a team environment.
- Demonstrated empathy, patience, and a commitment to person-centred support.
Preferred Qualifications
- Certificate III or IV in Business Administration, Community Services, or a related field.
- Experience with NDIS specific software or CRM systems.
- First Aid and CPR certification.
- Previous experience working with individuals with disabilities.
Perks & Benefits
- Access to salary packaging benefits to increase your take-home pay.
- Comprehensive health and wellbeing programs.
- Ongoing professional development and training opportunities.
- Supportive and collaborative team environment.
- Opportunity to make a genuine difference in the community.
- Employee assistance program.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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