About the Company
The Elizabeth Police Department is dedicated to serving and protecting the residents of Elizabeth, New Jersey, with integrity, professionalism, and compassion. We operate a state-of-the-art 911 Communications Center, the vital link between our community and emergency services. Join a team where your work truly makes a difference in people’s lives every day.
Job Description
Are you looking for a meaningful career where you can make a real impact? The Elizabeth Police Department is seeking dedicated individuals to join our team as Emergency Services Telecommunicators. This is an entry-level, trainee position designed for individuals with no prior experience. We provide comprehensive, paid training to equip you with all the necessary skills to become a vital part of our emergency response system. You will be the first point of contact for citizens in crisis, responsible for dispatching police, fire, and medical units swiftly and accurately.
Key Responsibilities
- Receive and prioritize incoming emergency and non-emergency calls.
- Gather critical information from callers efficiently and calmly during high-stress situations.
- Determine the appropriate emergency service response (police, fire, EMS).
- Dispatch emergency personnel and equipment via radio systems.
- Maintain accurate records of calls, dispatches, and unit activities.
- Provide pre-arrival instructions to callers in medical emergencies.
- Monitor emergency units' status and location.
- Operate computer-aided dispatch (CAD) systems and multi-line telephone systems.
- Communicate effectively with diverse individuals under various circumstances.
Required Skills
- High school diploma or GED equivalent.
- Excellent verbal communication and active listening skills.
- Ability to remain calm, professional, and empathetic under pressure.
- Strong decision-making skills and ability to act quickly.
- Basic computer proficiency and data entry skills.
- Ability to multitask effectively in a fast-paced environment.
- Commitment to public service and community safety.
Preferred Qualifications
- Previous experience in a customer service or call center role.
- Familiarity with local geography of Elizabeth, NJ.
- Bilingual proficiency (especially Spanish) is a plus.
- Knowledge of basic medical terminology.
Perks & Benefits
- Comprehensive paid training program.
- Competitive salary and benefits package.
- Medical, dental, and vision insurance.
- Paid time off (vacation, sick leave, holidays).
- Retirement plan options.
- Life insurance.
- Opportunities for career growth and specialization within public safety.
- Stable and rewarding career path.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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