About the Company
News Corp Australia is one of the nation’s leading media and information services companies. We are dedicated to delivering high-quality news, information, and entertainment across multiple platforms, reaching millions of Australians daily. Our diverse portfolio includes digital publications, newspapers, and digital media brands, all supported by a strong online community presence.
Job Description
We are seeking enthusiastic and detail-oriented individuals to join our team as a Social Media Moderator & Support specialist. This is a unique opportunity for students or anyone looking for flexible, non-voice work to engage with our online communities. You will play a crucial role in maintaining a positive and respectful online environment across our various social media channels and digital platforms. Your primary responsibilities will involve reviewing user-generated content, responding to inquiries through text-based communication, and ensuring compliance with community guidelines. This role requires excellent written communication skills and a keen eye for detail, with no phone-based customer interaction required.
Key Responsibilities
- Monitor user-generated content across various social media platforms and forums to ensure adherence to community guidelines.
- Approve, reject, or edit content as necessary, providing constructive feedback when appropriate.
- Engage with the online community through text-based responses to comments, messages, and inquiries.
- Identify and report trends in user feedback and content to relevant internal teams.
- Assist in the management of online campaigns and community events.
- Escalate complex issues to senior moderators or support staff as needed.
- Maintain a thorough understanding of all community policies and guidelines.
Required Skills
- Proficiency in written English with excellent grammar and spelling.
- Strong understanding and active use of various social media platforms (Facebook, Instagram, X, etc.).
- Exceptional attention to detail and accuracy.
- Ability to work independently and manage time effectively.
- Basic computer literacy and comfort with online tools.
- High level of integrity and discretion when handling sensitive content.
Preferred Qualifications
- Currently enrolled in a university or college program.
- Previous experience in online community management or content moderation (even voluntary).
- Familiarity with News Corp Australia brands and content.
- Understanding of digital safety and online etiquette best practices.
Perks & Benefits
- Flexible part-time hours, ideal for students.
- 100% remote work opportunity.
- Opportunity to work with a leading media company.
- Gain valuable experience in digital content management and community engagement.
- Supportive team environment.
- No voice work required.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
⚠️ Important Disclaimer
Welcome to Westford Trust. We publish job opportunities aggregated from public sources, employers, and job portals. We never charge any fees to access or use our website; all information is provided entirely for free.
Westford Trust does not directly offer or manage these positions, nor are we directly involved in the hiring process for the vacancies published on https://au.westfordtrust.com.
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