Emergency Services Telecommunicator – No Experience, Trainee Program

About the Company

NSW Ambulance is the largest ambulance service in Australia and a vital component of the NSW Health system. We provide urgent medical care, transport, and retrieval services to the people of New South Wales, responding to over 1.2 million calls for assistance annually. Our dedicated teams, from paramedics on the road to telecommunicators in our control centres, work tirelessly to save lives and provide compassionate care. We are committed to fostering a supportive and inclusive environment, offering comprehensive training and pathways for career growth within an essential public service.

Job Description

Are you looking for a career where you can make a real difference in people’s lives? NSW Ambulance is offering an exciting opportunity for passionate and empathetic individuals to join our team as an Emergency Services Telecommunicator through our comprehensive Trainee Program. No prior experience in emergency services is required – we provide all the training you need to excel in this critical role. As an Emergency Services Telecommunicator, you will be the first point of contact for people facing emergencies, collecting vital information, providing crucial pre-arrival instructions, and coordinating ambulance responses. This is a challenging yet incredibly rewarding role that requires resilience, exceptional communication skills, and the ability to remain calm under pressure. Join us and become a lifeline for your community.

Key Responsibilities

• Receive and evaluate emergency and non-emergency calls from the public with empathy and professionalism.
• Accurately gather critical information from callers, often in high-stress situations.
• Provide clear, concise, and accurate pre-arrival instructions to callers, including first aid advice.
• Prioritise and dispatch ambulance resources efficiently to ensure timely responses.
• Maintain accurate records of all calls and dispatches using various computer systems.
• Communicate effectively with paramedics, other emergency services, and healthcare professionals.
• Adhere to all operational policies, procedures, and safety guidelines.
• Participate actively in ongoing training and professional development programs.

Required Skills

• Exceptional verbal communication skills, including active listening and clear articulation.
• Proven ability to remain calm, composed, and focused under pressure and during critical incidents.
• Strong problem-solving abilities and quick decision-making capacity.
• High level of empathy and compassion when interacting with distressed individuals.
• Basic computer literacy and the ability to learn new software quickly.
• Resilience and the ability to manage emotionally challenging situations.
• Ability to work effectively both independently and as part of a high-performing team.
• Demonstrated commitment to continuous learning and professional growth.

Preferred Qualifications

• Previous experience in a customer service or call centre environment.
• Familiarity with the Albury region's geography and road networks.
• Current First Aid and CPR certification.
• A genuine interest in public safety and emergency services.

Perks & Benefits

• Comprehensive paid training program to equip you with all necessary skills.
• A stable and rewarding career path within an essential public service.
• Generous superannuation contributions.
• Access to employee assistance programs and mental health support.
• Opportunities for career progression and specialisation within NSW Ambulance.
• Work in a supportive team environment with dedicated professionals.
• Making a tangible difference in the lives of people in your community every day.

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