About the Company
The St Vincent de Paul Society in Australia has been assisting people experiencing poverty and inequality for over 165 years. We are a lay Catholic organisation that aspires to live the gospel message by serving Christ in the poor with love, respect, justice, hope and joy, and by working to shape a more just and compassionate society. We operate across a diverse range of services, including emergency relief, homelessness support, disability services, aged care, and youth programs, powered by a dedicated team of staff and volunteers.
Job Description
We are seeking a highly organised and compassionate Membership Support Assistant to join our professional team in Cairns City. This vital role supports our members, volunteers, and staff by providing exceptional administrative assistance and ensuring the smooth operation of our membership services. If you are passionate about making a difference and thrive in a dynamic, not-for-profit environment, we encourage you to apply. This is an on-site position.
Key Responsibilities
- Serve as the primary point of contact for membership inquiries via phone, email, and in-person, providing accurate and timely information.
- Process new membership applications, renewals, and updates, maintaining precise records in the membership database.
- Assist with the coordination of membership events, meetings, and training sessions, including scheduling, venue booking, and material preparation.
- Generate reports on membership data, engagement, and trends to support strategic planning and outreach efforts.
- Provide administrative support to the Membership Manager and wider team, including document management, correspondence, and general office duties.
- Maintain strict confidentiality of all member information and organisational data.
- Collaborate with internal departments to ensure a cohesive and positive experience for all members and stakeholders.
Required Skills
- Minimum of 12 months experience in an administrative support or customer service role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent written and verbal communication skills.
- Strong organisational abilities with a keen eye for detail.
- Demonstrated ability to manage multiple tasks and prioritise effectively.
- A compassionate and patient approach to assisting diverse individuals.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Experience working within a not-for-profit or community-based organisation.
- Familiarity with CRM or membership management software.
- Certificate III or IV in Business Administration or a related field.
Perks & Benefits
- Access to Not-For-Profit (NFP) salary packaging benefits, increasing your take-home pay.
- Supportive and values-driven work environment.
- Opportunities for professional development and training.
- Contribution to a meaningful cause that positively impacts the community.
- Flexible work arrangements (where possible) to support work-life balance.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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