About the Company
Optus is one of Australia’s leading telecommunications companies, providing mobile, fixed, broadband, and satellite services to more than 10 million customers. We are committed to connecting people and businesses, fostering innovation, and delivering exceptional customer experiences. Join our dynamic team and be part of a company that values diversity, growth, and making a real difference.
Job Description
We are seeking enthusiastic and customer-focused individuals to join our team as a Casual Online Support Agent. This is a remote, work-from-home position where you will be the first point of contact for our customers, providing excellent support through various online channels. If you have a passion for helping people, excellent communication skills, and enjoy a flexible work environment, we want to hear from you!
Key Responsibilities
- Provide online customer support via chat, email, and social media platforms.
- Assist customers with inquiries regarding products, services, billing, and technical issues.
- Diagnose and troubleshoot customer problems, providing effective and timely solutions.
- Escalate complex issues to appropriate departments when necessary.
- Maintain accurate records of customer interactions and transactions.
- Educate customers on self-service options and product features.
- Adhere to company policies and procedures, ensuring data privacy and security.
- Contribute to a positive team environment and continuous improvement initiatives.
Required Skills
- Exceptional written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency with online communication tools and platforms.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric mindset with a friendly and empathetic approach.
- Basic technical aptitude to understand and explain product functionalities.
- Reliable internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Previous experience in an online customer service or support role.
- Familiarity with telecommunications products and services.
- Experience using CRM software (e.g., Salesforce, Zendesk).
- Ability to adapt to new technologies and processes quickly.
Perks & Benefits
- Fully remote work environment.
- Flexible casual hours to suit your lifestyle.
- Comprehensive online training and ongoing support.
- Opportunity to work with a leading telecommunications company.
- Employee discounts on Optus products and services.
- Supportive team culture.
- Opportunity for growth and development within the company.
How to Apply
If you are interested in this position, please click the "Apply Now" button below. To ensure your application is properly considered, please prepare the following:
- An up-to-date Resume or CV
- A brief cover letter summarizing your experience and motivation
Applications are reviewed on a rolling basis. Only shortlisted candidates will be contacted for an interview.
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